Customer Feed Back

Customers Feed Back

Here is a selection of recent feedback from our customers. If you would like to comment on our service please use our contact us page.
Many thanks to all the customers that have taken the time to send their kind words.

My order arrived yesterday. Very impressed with your prompt service.

Regards

M.R. (January 2008)

I received my pans yesterday . Thankyou for such a fast effeicient service

D.B. (January 2008)

Many thanks again for a superb service.

Regards.

A.H. (January 2008)

Parcel received this morning - excellent service - thankyou.

R.J. (January 2008)

Well recieved. Thank you for the excellent service.

Regards

C.. (January 2008)

Thankyou very much, received order when you said i would great delivery.

E.S. (January 2008)

Hi ,

Thank you so much for your prompt and wonderful service . The " box " has arrived safely . I'm sure the Bride and Groom will be delighted with the Stellar Cutlary . I will be ordering again shortly .

M.B. (January 2008)

Dear Sirs

Order received 2 hours early! Good selection, good prices & superb service. I will be ordering from you again, in the not too distant future. Thank you.

Regards

R.B. (January 2008)

Dear 'Harts of Stur'

I would like to thank you very much for your excellent service and I will have no hesitation in recommending you to friends and absolutely no hesitation in using you again!

You provided a fantastically prompt service and the goods I purchased were of a really high standard.

Once again MANY THANKS! Please pass on my thanks to all members of the team

K.B. (January 2008)

Dear Sir/Madam

Thank you for the above order received today. I would like to say how very impressed I am with your service. Ordering from your web site was easy and the swift delivery was impressive.
I will be happy to recommend you.

Kind Regards

S.C. (January 2008)

My order arrived this morning - thank you for an excellent service

A.F. (January 2008)

Just to let you know the parcel arrived safely half an hour ago, wife is absolutely delighted with the look and feel of both items and is looking forward to using them - especially the small frying pan as she has had to use my Le Creuset 28cm frypan for eggs since we installed the induction hob!

Many thanks for the excellent service, prices and items.

Regards

C.C. (January 2008)

I would like to say how pleasantly surprised I was with your prompt service. Ordering as close to christmas as I did, I was not expecting the order to be dispatched until the new year. So to receive an Email on new years eve informing us that the order was to be delivered that day was most impressive. Saving £90 on the Debenhams price was also nice, so a big thankyou to you and your staff

S.C. (January 2008)

Happy new year to you all. I received our new saute pan ordered last week. Many thanks. This was a replacement, and was considerably cheaper than the original. I was most impressed by the biodegradeable inner packing, which is new to me. Keep up the good work!

Regards

G.D. (January 2008)

Dear Sir

Many thanks for reponding so quickly to my telephone call about the damaged Knife block, and for sending out a replacement so speedily. Such good service is quite rare these days. I shall certainly recommend you to my friends.

Yours sincerely

M.F. (January 2008)

Hello

Just thought I would email you to let you know that the order was received a
couple of days after the order was placed. Can I place on record that I am
very impressed with the service provided by Harts of Stur and will certainly
use you again and will also recommend to friends.

Regards

M. (June 2007)

Thanks for all the help on the phones.

Very pleased with my purchase.

C. (June 2007)

Just to say 'Thank you' for such excellent service. I ordered this on a Sunday and it was with me Tuesday morning - that's amazing - thank you.

And you use 'green' packing too!

S.E. (June 2007)

Have received replacement block today 13th June.Thank you for the excellent service I will have no hesitation in ordering from you in the future and will recommend you to friends ,family & work colleagues.

Best Regards

T.B. (June 2007)

Last week I ordered the special offer set of pans. They arrived the nextday. Fabulous pans, fabulous price, and fantastic service. Very many thanks and well done. Gratefully yours

ps. super easy to use website

C.G. (June 2007)

Amazingly prompt service, great prices, good website and excellent packaging well done!

Many thanks

A.S. (June 2007)

I am delighted with my new saucepans and must thank you for the incredibly quick delivery. Ordered on 4th and delivered on 6th June 9am.

Thanks again

Highly satisfied customer!

M.W. (June 2007)

Thank you for such a prompt response to my order.

Everything has arrived safely and I'm now looking forward to using the pans.

Regards

A.Q. (June 2007)

Many thanks, My order arrived to-day, I am delighted with the product and your excellent service.

Best wishes to you all.

G.T. (June 2007)

Yet another excellent service. The packet arrived Friday June 1st in the morning,

Many Thanks

M.W. (June 2007)

Many thanks for the prompt services, only two days . Excellent. Will recommend you.

Kind Regards

P.M. (June 2007)

So impressed have I been with your service levels that I felt compelled to write and thank you. Everything about the buying experience, from original enquiry through order & payment to delivery & packaging, has been faultless. Congratulations on doing it right - a lot of companies could learn from yours!

Thank you again

H.C. (June 2006)

Many thanks for the delivery of the saucepan set which I received yesterday. I am very pleased with them.

Regards

M.W. (June 2007)

Thank you I received my order today. Delighted with the goods and the wonderful prompt service.

Yours truly

R.D. (May 2007)

Just finished unpacking my analon professional order which looks superb. I couldn't believe it arrived within 48 hours as I placed the order on Bank Holiday Monday.....and such great packaging. But what is so amazing is the unbelievable value for money. Thank you so much for the goods and the service...I shall definitely be recommending you to just everyone!

A.F. (May 2007)

Dear Sir

Many thanks for the prompt despatch (by Tim) of my order . I phoned through on Monday morning and the pans arrived Tuesday. I look forward to using them once my new kitchen is completed!!

Yours sincerely

C.H. (May 2007)

Many thanks for not only excellent prices but really fast delivery and great service, my partner was delighted with the pans and knives, will definately be purchasing from you again.

G. (May 2007)

Thanks for completion of my previous order which was dispatched very quickly and persuaded me to place this further order. To date I'm very impressed. Thanks again in anticipation

P.W. (May 2007)

To Philip Hart.

I have received my order of a Chroma 301 chef knife with thanks.

The order was promptly carried out with great packing care and infinite detail.
I am delighted with the product and the reasonable price charged.
I will have no hesitation in recommending your company for the catalogue of quality kitchenware goods.

Very many thanks

M.C.B. (May 2007)

Dear Mr Hart,

Just to say that we were amazed to find that our order had been
delivered only two days after we had e-mailed an order to you! Thanks
very much for being so prompt, We had to ring your office on the
following Saturday morning to say that we had a knife missing from the
set. The person my husband spoke to was very helpful and again the
knife arrived the following Wednesday.

We will certainly recommend you to friends and family!

Many thanks.

Yours sincerely

A.F. (May 2007)

Dear Mr Hart

I have just received the oval casserole dish that I ordered from you on the 16th May and would like to thank you for your efficiency in executing the order so promptly.

Your web site was easy to use and I shall definitely recommend it to my friends, particularly as your prices are so competitive.

Thank you once again

Yours sincerely

B.J. (May 2007)

I received my parcel today and am delighted at the speed in which same was
delivered!

Many Thanks

S.C. (May 2007)

Dear Hartsofstur

I would like to thank you again for your speedy delivery. I will definitely recommend you to family and friends.

Thank you

R (May 2007)

TO WHOM IT MAY CONCERN

The skillet arrived yesterday, the second working day after I placed the order, which given that postage was included in the cost, was truly excellent. I am extrememly pleased with the service received, including the fact that Harts of Stur recycle packaging.

Thank you

L.S. (May 2007)

Very immpressed with the quick delivery of my order,

Thank you so much ! Very best regards.

P (May 2007)

Hi Guys

A big thank-you for the excellent service ...

I ordered 2 Analon skillets from you (the cheapest price I could find on the net) and they were delivered free within 2 days - superb !!!
I have told all my friends who will be placing orders with you as well.

We were also very impressed with your packing materials with a view to protect the environment ...

Many thanks again

K.B. (2007)

THANK YOU SO MUCH FOR YOUR VERY PROMPT SERVICE .WE WILL BE SURE TO PASS YOUR NAME TO ALL OUR FRIENDS AND USE YOU OURSELVES IN THE FUTURE

R (April 2007)

Hello

Just to let you know that my wife and i are very satisfied with your services and the quality of your items. This is our second order this week.

Thank you very much

R & J. G (April 2007)

May I just say a huge Thank you for a fantastic service!

You were quick to deal with my problem and you resolved it instantly. People are quick to complain these days, so I believe it only fair to offer praise where due as well.

Regards

S. (April 2007)

Hi Kirsty

Many thanks for the gift for our wedding, it is much appreciated and very unexpected.

The saucepans and frying pans are superb and nothing sticks. All we need now is the Aga to go with them!

Everyone who had contacted you said what wonderful service they had received and what a nice person you were to deal with, the same feelings that I have had each time I've spoken to you. I'd recommend you hold a wedding list to anyone.

Again, Many thanks

J.L. (April 2007)

Hello there,
I ordered a set of Le Creuset Pans, a Le Creuset Frying Pan and a Le Creuset Grilling Pan just 2 days ago. All arrived early this morning and I am delighted with them. They are a gift for my son - something he has always wanted being a very good cook and liking quality. I just thought I had to e-mail and comment on the wonderful service you have given me, quick delivery, goods as ordered, efficient admin - everything is spot on. Everyone is so quick to complain when things aren't up to scratch, but often don't think to comment when things are done first class, this is something I like to do, give praise for an excellent service - well done and thank you very much.

P.G. (April 2007)

Dear Harts Of Stur

Thank you very much for a wonderful service. I found you through Google, and your website was easy to use.

The Stellar teapot, which I ordered only last Thursday night, while away on holiday in Dublin, arrived today in time for our friends' wedding anniversary. I had hoped - but not really expected - that it would get here in time.

Once again, thank you for your superb service.

Yours faithfully

M.S. (April 2007)

Dear Sirs,

Thank you for taking the time to double check that I had ordered two sets of Circulon Saucepans. It's so nice these days to know that some companies do run a personal service. I made my order late last night and received a phone call at 8.00 am today.

I'll certainly recommend your company.

Regards

S.M. (April 2007)

Dear Harts of Stur

I ordered a set of Stellar saucepans from you on Friday by phone, and they arrived on Monday, as promised. In the last few months I have had a good many problems with kitchen equipment ordered via the internet, so it was wonderful to get such good service. The saucepans are great, too.

Thank you so much for making my life better!

S.G. (April 2007)

Dear Hartsofstur

I would like to thank you for prompt service as I took delivery of my order yesterday. I shall definitely be recommending you to family and friends

R.H. (April 2007)

Thanks for the very prompt service I am delighted with my new pans and your very good offer, almost makes up for me ruining my meyer stock pot last Friday and almost burning the house down!!!

Will look forward to using these as I have previously. Will also recommend yourselves to others.

E.M. (April 2007)

Your efficient (and patient) service assisting me to route the goods via a shipping agent was very much appreciated.

There are many companies who just can't be bothered to help with exportation. I was indeed lucky to find a company who wanted the sale and put the needs of its customers first.

Thanks again for your excellent service.

Regards

R.B. (April 2007)

Hi

Many thanks for a first class service and by far the best price I could find with a thorough internet search, plus no hidden cost either, I did not proceed with two previous purchase attempts from other suppliers as their final cost were well above their advertised price and I do not like that kind of practice whether intentional or not.

Makes a really pleasant change to receive better service than expected as something often seems to go amiss theses days especially when you think you have a great deal.

Anyway you deserve praise as I ordered very late on the 11th yet still received goods on the 13th, I make that as good as next day delivery and have saved your site to my favourites ready for next time, "EXCELLENT"

Kind Regards,

J.D. (April 2007)

Thank you for your excellent service, product and price.

Regards

M.B. (April 2007)

Thank you for the very prompt delivery of the pans ordered through your website which I am extremely pleased with.

I was pleased as well to see the use of recycled packaging on my order and thought the letter you enclosed was an excellent idea.

I would definitely recommend you to anyone looking to purchase similar items.

thanks again

L.R. (April 2007)

WOW!!

I am very impressed.

I ordered a set of Stellar 1000 saucepans from you on Monday - and they are here already!

Superb service.

Thank you so much. And they have arrived in safe and sound condition (thank you to "Tim" who apparently packaged my order!)

And I was impressed with your re-use of packaging. Recycle is the way forward and if we don't all do as much as we can, we'll be buried under rubbish before we know it.

Many thanks,

S.L. (2007)

Hi,

I just wanted to write you a quick note to say "thank you" for the excellent customer service that you provided.

My saucepan arrived with a dent in the rim. One simple phone call to your sales line and you guys sent me a replacement with no hassle what so ever.

It is when things don't go right that you find out how good a company really is - and you have excelled.

Thanks

C.H. (April 2007)

Thanks for the pan, arrived today. I'm so impressed that you use
recycled packaging and wheat chips, that's the kind of thing that keeps
me coming back to a company. I'm a member of a green on-line community
and have posted a message singing your praises for doing your bit!

Thanks again

H.D. (April 2007)

Just a note to thank you so much for the incredibly fast delivery of my Le Creuset casserole which arrived at 8:00am this morning, less than 24 hours after me ordering it, and in plenty of time for dinner tonight as hoped.

I will certainly be buying from you again and will recommend to all my friends.

Best Regards

M.P. (March 2007)

Hi,

Just wanted to say thanks for my order for Circulon cookware and Anolon knives which arrived very quickly last week.
My German Shepherds would also like to thank you for the wheaty snacks that arrived in the box with the cookware - delicious.

Regards

J.S. (April 2007)

Dear Sirs,

Have just received my order. What service!

Thanks

A.D.M. (March 2007)

Many thanks for the very prompt delivery of the Le Creuset pan that I ordered from you yesterday,. In particular, I would recommend you for your use of environmentally friendly packaging materials - an excellent reason to but from you - as well as your prices, of course.

All the best

R.R. (March 2007)

Hi,

Just wanted to say a BIG THANK YOU!!!!!!!!!!

I ordered a new set of pans on Sunday night and they were delivery yesterday.

The quality is superb, the packaging excellent, the speed of your service is outstanding and the price was great too. I would most definitely use you again & will be recommending you to everyone.

Once again, many thanks.

Kind Regards

L.R. (March 2007)

Thank you so much for correcting my order. It arrived today, beautifully packaged and in a shorter time than expected.

Will most definitely shop with you again and recommend to friends.

Regards

L. (March 2007)

Just a quick message to say the trolley arrived today.

Very pleased with the speed of the service.

Many Thanks.

B. (March 2007)

Dear All,

Would just like to say we received our order in perfect condition, (thank you Tim) and that we were impressed with the way you recycle and package.

Thank you

C.G. (March 2007)

AI received my order today, congratulations on such an excellent service and well done for using environmentally friendly packaging.

C. (March 2007)

Hi Guys,

Just a line to let you know my order arrived today, excellent service thank you very much.

Regards

T.L. (March 2007)

Just a thank you for sending out my order so quickly and how wonderful the pans and utensils are. Thank you again, I will definitely use you for any further orders.

E.S. (March 2007)

Thank you so much for restoring my faith in humanity; I recently received the table mats today, and compliment your company for its efficiency!

Many Thanks

I. (January 2007)

Hi,

I'm just writing to express my appreciation for the prompt despatch of my order. This was a wok which I had ordered as a birthday present to myself. It arrived in plenty of time and perfectly packaged. I look forward to using it. Your site was extremely easy to find and use, and your pricing was also extremely competitive: the free delivery helped to make it our choice. I would certainly use your services again and would recommend you to anyone.

Thanks again

N.T. (February 2007)

Good Morning,

Just to let you know that the oven tray arrived, and I am extremely pleased.

Thank you for your swift and professional service.

K.M. (February 2007)

Dear Sirs,

I am now in receipt of my order and thank you for your excellent service. I shall be placing further orders in the future.

Yours Faithfully

L.R. (February 2007)

Many thanks for the saucepans which arrived first thing on Monday morning.

Many thanks and superbly packed.

A.B. (February 2007)

Dear Mr Hart,

Thank you for such a fast response to my order, just 48 hours and a saving of £10.45 over John Lewis, it has been a pleasure and you will be receiving further orders from us.

In these days of diminishing customer service it is truly amazing.

Yours Sincerely

M.B. (February 2007)

All received and already used, thank you for your swift service!

Regards

P.D. (February 2007)

Good Morning,

Order received this morning. Thank you for such prompt delivery and good service. It is a shame that there are not more companies like yours about.

L. (February 2007)

Dear Tim and Friends

I received the Circulon Electric Kettle today. You packed it very well, kettle is working fine, very reasonable priced. Thank you for using "Green Fill" and related technical data. A very good, efficient and polite service.

All the best to you.

J.S. (January 2007)

Thank you so much for restoring my faith in humanity; I recently received the table mats today, and compliment your company for its efficiency!

Many Thanks

I. (January 2007)

I have just taken receipt of my order and am emailing to say thankyou for such a quick delivery. It was very well packed (thanks Tim) and all in good order. I shall not hesitate to recommend your company to others

E.W. (January 2007)

Hi,

My stellar pans arrived this morning bright and early,and in very good condition. Thank you very much for you speedy service and within the month i will be ordering some more items from your excelent online store.

K.A. (January 2007)

Hello,
I have received my order today and I am writing to express how pleased I was with your service. I don't often send messages like this but I was really impressed with the good quality service you provide.

Your website is very good, your prices are competitive, free delivery was a very good offer but you didn't stop here...you shipped my order promptly (I ordered on the 2nd just after midday and received my order on the 4th at midday!), it was very well packed and without a scratch and the dear customer letter you send is impressive, where you also give advice on recycling the packing material! And to top it all up you also provide a 0800 number for any queries relating the order!

I didn't have to speak to you on the telephone as I had no problems whatsoever with my transaction but from all this I can only assume that you wouldn't have let me down in that one either!

If anyone asks for a recommendation I will be happy to recommend your service.

Thank you for providing such good service

J.P. (January 2007)

Thank you very much indeed for your efficiency and service. I am very impressed & will certainly recommend to friends & buy again.

Happy Christmas to you all.

W.S. (December 2006)

Many thanks for quick delivery of my Stellar saucepan which has replaced my ruined burnt one. It arrived this morning - beautifully packed.

Thanks again.

M.M. (December 2006)

Thanks for your first class product and service. HAVE GREAT CHRISTMAS .

Thanks again

W.T. (December 2006)

I would just like to inform you that I have today received delivery of my
order and would like to thank you for your excellent and prompt service. I
do hope to do business with you again in the future.

I will most definitely inform friends and family of your excellent service.

Thank you

R.H. (December 2006)

I just wanted to thank you for the very prompt delivery of my canteen of cutlery which I ordered on Saturday and received on Tuesday. I am very impressed with the service and the items were very well packaged too - and how nice to find a company with such a responsible attitude to the environment.

My Christmas table will look lovely with my shiny, new, all-matching cutlery set!

Thank you again

M.M. (December 2006)

Many thanks for quick delivery of my Stellar saucepan which has replaced my ruined burnt one. It arrived this morning - beautifully packed.

Thanks again.

M.M. (December 2006)

I just had to say a very big thank you for your excellent service. Having been badly let down by another company, you managed to get me the Porsche knife I wanted at the very last minute before Christmas. What's more it was cheaper AND you don't charge for delivery. I shall definitely be ordering from you again - especially as the knife is AMAZING!

Merry Christmas to you all

G. (December 2007)

Many thanks for the very prompt delivery of my order, placed yesterday morning at 8.45am and delivered just a little over 24 hours later! I shall certainly be in touch again if I need more cookware! Season's Greetings to you all

Best wishes

S.S. (December 2006)

I would just like to say thank you for an excellent and highly professional five star service.
I placed my order for a set of pans on the evening of Dec 4th and to my great surprise they were delivered this morning.

I can only say a very big thank you to all the team at Harts of Stur for providing an outstanding and exceptional mail order service. Brownie points all round!
I will have no hesitation in recommending this company to others and look forward to using it again myself.

Many thanks and kindest regards to all.

(December 2006)

My pans arrived yesterday. Thank you for your prompt attention to my order, I am very impressed with your service and will be recommending you to my friends.

H.M. (December 2006)

Thank you very much excellent delivery amd service.

K.H. (December 2006)

Just a message to say Thank You for the speedy delivery of my Anolon pan set. This is my first purchase off you and I will certainly be recommending you to my friends. Everything very efficient from start to finish. Once again Thank You

G.E. (November 2006)

I have received my order from you today.

I would just like to say that I am very impressed with the speed and efficiency (and price) of your service.

I am sure that I will be visiting your site in the future and I will be passing your name on to family and friends

E.B. (November 2006)

Thanks for the mega fast delivery! Well packed, excellent items. Received today.

J.J. (November 2006)

Thank you brilliant service as always.

J.S. (November 2006)

Just a quick note to thank you all for your prompt service, its nice to know the West Country suppliers can match, if not outperform some of the big boys!!

I will have no hesitation to re order from you company in the near future

Thanks once again

R.C. (November 2006)

Hi,

I ordered a set of Circulon 2 from you on Monday and its arrived already. All in perfect order, even packaged in recyclable wheat
thingies!

Brilliant, thanks.

Will recommend you

C.L. (November 2006)

I just wanted to say a big thank you for your fast delivery. I placed my order on Monday evening and was really pleased when it arrived this afternoon.

You will definitely be my first choice when ordering more cookware products.

Many thanks.

T.T. (November 2006)

I WOULD LIKE TO SEND MY THANKS FOR YOUR EXCELLENT AND PROMPT SERVICE.THEPANS ARRIVED TODAY IN EXCELLENT CONDITION.

ONCE AGAIN MANY THANKS

A.M. (November 2006)

Just a short message to say thank you for the excellent service I have just enjoyed from my first dealing with you. Exactly what I ordered, delivered faster than estimated. A brilliant professional service.

Thank you.

B.M. (November 2006)

Just wanted to say how very impressed I am with the speed of delivery of my order, the packaging, communications as well as the lovely pan. I can't believe it has all been so quick and efficient, and such a good price too. I had been into my local Depatment Store the day before to enquire about the same pan and they told me it would take five weeks! Hence my search on the internet and finding your company. I now need to search no more, and will have no hesitation in using your company again in the future.

G.S. (November 2006)

I have been meaning to say a big THANK YOU for my order which arrived last week. It arrived promptly after ordering and was very well packaged. I am impressed by your company - and will definitely be recommending you to my friends and family!

Kind regards,

B.M. (November 2006)

Many thanks for your excellent service. The pans arrived within days of ordering and in mint condition thanks to the, once again, excellent standard of packaging. It was a pleasure doing business with you. I look forward to doing the same in the near future.

Many thanks

T.C.

Thank you for your prompt attention to our order. The web site was easy to use and receipt immediate. We only ordered on line on Sunday night and we received our order this morning. The delivery man even phoned first thing to confirm we would be at home.

Thank you to all concerned

J.M.

Received my order at lunchtime today. Excellent 5* service all round. Wouldn't hesitate to purchase again.

Many thanks.

I.W.

Just wanted to thank you for a very prompt delivery, I am very please with my purchase.

Many thanks

B.W.

Thank you for your efficient and very speedy delivery of the saucepan I ordered last week. I will use your service again, and recommend your website to my friends!

Thank you

B.W.

Just to advise my order was today safely received and to express my thanks for your comapny`s service, excellant packing and prompt delivery.

Must comment that your simplistic online order proces on the Harts Of Stur webpage is one of the best I have encountered over the internet! (A nice touch being the 'where to leave delivery', if the recipient is not home)

Thanks again. I shall certianly purchase through Harts Of Stur in the future an recommend your comapny.

C.N.

I am absolutely delighted with these pans, which are so attractive as well as being solid and well made.

Thank you for your excellent service.

A.C.

Very impressed with the prompt service and easy to use website.

Thank you

L.D.

Thank you for an excellent service, ordered Friday afternoon delivered on Tuesday morning. Not bad for a weekend. Bye the way, excellent knives.

D.B.

I just wanted to let you know that the pans i ordered arrived and i am thrilled with your service and the pans!

Many Thanks

J.M.

We received our order within 2 working days of placing it via the net. We are absolutely delighted with the items we bought and your excellent service. We were particularly impressed by your bio-degradable packing material and recycled boxes - keep it up!

C.B.

Just a word of thanks for a super fast service at a competetive price. No need to look anywhere else now.

K.T.

Just wanted to say received our Stella 3000 set today. Thanks for the speedy service and quality of goods at such a bargain price and free p & p as well. We will definitely use you again.

P.G.

I am just writing to say thank you for my order which arrived today. Having never used your site before, I was a bit apprehensive but I am pleased to say that everything turned out fine.
With thanks
ICD

Just a few lines to thank you for the sp