Here is a selection of recent feedback from our customers. If you would like to comment on our service please use our contact us page.

Many thanks to all the customers that have taken the time to send their kind words.

I just wanted to say a heartfelt "thankyou" to all those involved in the delivery of my order and my subsequent aftercare. Unfortunateley, there were no holes in the base, so one of your gentlemen very kindly took care of this for me. I am pleased to say that it now sits firmly on my worksurface!!

Your shop and Customer Service are second to none and it such a pleasure,and indeed a rareity to find a place where the customer really does come first.

With kind regards

S.B. (August 2010)

Hi There

May i just say how impressed i have been with not only your prompt responses to my emails, the prompt delivery of my new Stellar 3000 saucepans and on also the price and the quality of the Stellar pans. I am an avid buyer of good quality products and i am always looking for that bargain but without scrimping on quality and these pans are great. I also recently bought a set of your Judge Windsor Steak Knives and wanted to say how pleased i was with the delivery and quality of the Steak Knives. Please pass on to all your staff that i am one very happy customer and i will be back to buy more when needed.

Thank you

J.N. (August 2010)

I wanted to thank you for the excellent way you dealt with my recent order, Judge saucepans. Your website was easy to use & you me kept informed about the delivery, which was very efficient. The product is great too.

Many other companies could learn alot from you.

Thanks again,

A.B. (August 2010)

Thanks for the incredibly efficient delivery of my new pans. I placed my order on a Saturday - rang on Tuesday (thinking I'd get them way later in the week), spoke to a lovely Lady and I was told the item would be with me between 13.11hrs and 14.11hrs on that day- my pans arrived promptly and perfectly packed at 14.01hrs!

All that and the cheapest Le Creuset stuff I could find. GOSH!

As Arnie once said, "I'll be back".

Thanks

S.R. (August 2010)


Hi,

I'm just writing to say thank you to your sales team, Kirsty and Graham who were brilliant last month. I ordered several pans from yourselves only to find the enamel had chipped off one of the Le Creuset saucepans, on noticing this I emailed and brought this to your attention straight away.

Both replied promptly and were very helpful, the pan was exchanged, which again was very quick. I have to say this has made for a very pleasant and hassle free experience, I will be ordering from you in the future.

Thank you again Kirsty and Graham

K. (August 2010)

Thank you for your email confirming delivery. Magimix arrived very promptly.
Would like also to thank you for your very efficient and professional service - it was a pleasure dealing with you.

Kind regards

E.S. (August 2010)

I just wanted to say a thankyou for a very efficient service. I ordered a number of Stellar James Martin kitchen knives on the 12th August from you and they arrived on time yesterday morning.
Very pleased with both knives and your excellent service.

S.E. (August 2010)

Just wanted to thank you for the order of Le Creuset items I have just received.I am so impressed with the speed of delivery and with the way the items were packaged.

Thank you so much - I will definitely use your shop again!

J.W. (August 2010)

I would like to thank you for such a superb and considerate service, the
most efficient I have encountered for a very long time, all the praise you
receive is justly deserved.

I hope to purchase from you again very shortly and you will be my number one
choice for any purchase I wish to make.

Many thanks again,

J.W. (August 2010)

Thank you!

Brilliant speedy service. Driver arrived 2 minutes before estimated delivery time

W.G. (August 2010)

Many thanks again for a great purchasing experience! I have again received my order the next day within the allocated hour slot. Your customer service is fab and I love the bio degradable packing [why doesnt everyone do this?] I will be recommending you most highly to friends and family.

S.W. (August 2010)

I have just ordered and received some Stellar pans and was very impressed by the excellent sevice received. The prices were good, the despatch of the order was within one day and it is the first time I have been given a one hour delivery slot with the option to change if not convenient. The parcel arrived 15mins into the slot. Why can't all firms be as efficient as that. I will definitely use Harts again and recomend them to my friends.

Cogratulations

L.P. (August 2010)

I received my Kitchenaid mixer today, and would like to thank you once again for your wonderful service and your courtesy. These things cannot be taken for granted these days! I look forwarded to doing business with you again soon, and will certainly be recommending your company to all.

Many thanks

A.E. (August 2010)

I have received the tagine and its absolutely wonderful. I am delighted by the service and delivery process.

Well done and many thanks

D.H. (August 2010)

Dear Harts of Stur,

I am writing to thank you for the excellent service I received when I ordered this Le Creuset casserole. Firstly, I was extremely pleased that you actually had the casserole in stock (a lot of online retailers tell you they're out-of-stock well after you've placed the order!), and then the item was delivered at exactly the time I was told it would arrive - and all that within 48 hours of me placing the order!

I wholeheartedly recommend you to anyone, and will try and buy from you again.

Many thanks, and kind regards

R.E. (August 2010)

Many thanks for the informtion. I am most impressed with your company's courtesy and efficiency, and look forward to doing business with you in the future.

Regards

A.E (August 2010)

Dear Sir
With reference to the above order number - thank you so much for your excellent service, I received the toaster this morning, my thanks to 'Alan' who packed it so well.
I cannot recommend your company highly enough.

Yours faithfully

B.S. (August 2010)

I just wanted to thank you for a fantastic shopping experience. In less than 48 hours my delivery was here, intact, well packed and unbelievably on time ! As this was my first order from you I wasn't sure what to expect but I would have no hesitation in ordering from you again. Thanks for providing such a great service.

Kind regards

J.L. (August 2010)

Just want to say thank you for a very speedy delivery.

Kind regards

G.M. (July 2010)

Thanks,order arrived in middle of time slot.

As a long time user of internet buying I've always been impressed with the service given but you go the extra mile.I will spread the word and you will be my first choice for kitchenware and related products.

D.M. (July 2010)

I bought my second only item from you this week, online, as the whole process the first time round was excellent. Again you have surpassed yourselves, great product, great price, brilliant delivery - within two minutes of the tracker info suggested time!!

I shall highly recommend you to anyone who will listen! and will no doubt be back when I need more of your products.

Thank you.

G.K. (July 2010)

Excellent service from begining to end. Harts of Stur are the real deal - a genuinely helpful company who are sincere about providing first class service at a competitive price. I won't go elsewhere for my kitchen and cooking needs again

K.B. (July 2010)

Excellent service, my delivery came within the 1 hour time slot given !. Really well packed, will buy from you again and recommend you to others.

G.S. (July 2010)

Just a note to say thank you for the excellent service provided by HARTS.
My order of CIRCULON pots and pans was received in one piece and expertly packed.
It arrived between the times advised in your e mail.

Thank you and regards,

H.E. (July 2010)

First of all I was persuaded to purchase from you as you gave the best deal on the items I wanted, having made the order and received the confirmation e mail I sat back awaiting delivery, I was very pleased to receive a further email giving me the expected time of delivery and a one hour window, no worrying about staying in or relying on neighbours, the delivery was made 10 mins into the hour time slot, then came the next surprise your green packaging (that I have recycled). This is by far the best service I have received from start to finish, yours will be the first site I visit in the future.

A very satisfied customer

D.S. (July 2010)

I just wanted to say thankyou for the swift, efficient and courteous service in relation to my order both from yourselves and your courier - I will definitely feel confident to place any order through you again in the future!

best wishes

H.O. (July 2010)

Many Thanks for the wonderfully fast and efficient ordering and delivery process. Your telephone staff were most helpfull and knowledgable, what a wonderfull change from many of your competitors. I will most delinately recommend you to my friends.

T.H. (July 2010)

All I want to say was how pleased I am with the pans and what excellent delivery and service you provide. I purchased from you before and was just as pleased then as now. Well done to all your staff - a company well worth recommending!

S.L. (July 2010)

Hello, This is the first time I have ordered from Harts of Stur and I have to admit I am very impressed with the service. If I require similar products in the future, I shall certainly check your website.

With thanks

I.A. (July 2010)

Order recieved today as promised .Thank you so much for your excellent service ,speedy delivery and well packaged goods.It was a pleasure doing business with you.

Thanks again

J.M. (July 2010)

I am really impressed with the speed in which my order was processed and delivered to me.
Thank you very much and we are both delighted with our purchases

L.K.(July 2010)

Dear Kirsty,

I am just writing to thank Harts for sending my food processor so quickly, in fact Harts seem to be quite unique in replying to emails and processing orders that quickly. I will have no hesitation in using the company again.

Great to have the biodegradable 'green fill' - it will be making it's way to my compost bin a bit at a time. I cannot believe it's wheat and wished everyone used it.

Best regards

M.D. (July 2010)

Thank you for efficient and speedy delivery of Judge Pans and Stellar kitchen utensils.
They are all of the highest quality, as expected of these manufacturers and offer excellent value. I was most impressed with the service offered.

Thanks again.

C.H. (July 2010)

Thanks for a very efficient service

J.B. (July 2010)

Hello,

I just wanted to drop you a quick email to say thank you for the excellent service. I have been very impressed by the speed and efficiency of delivery and the excellent communication. My order arrived about 10 minutes ago, just as your email had advised me this morning.

Thanks again

M.C. (July 2010)

Just wanted to say thank you for my order, I only placed it on Sunday and received it today (Tuesday), brilliant service.

Thanks again.

J.T. (July 2010)

Dear Staff,

Thank you very much for your Great Service I received my parcel at 9.50 am this morning
well done

Best wishes

C.S. (July 2010)

Many thanks for the speedy delivery of my Vista saucepans and baking sheet. Great service

P.J (June 2010)

Just a quick note to say a very big thankyou to the excellent service and very speedy delivery of my 2 Jamie oliver frying pans, a very happy customer and will definately be buying again

L.M.(June 2010)

Hi,

I just wanted to to send a quick e-mail to let you know my order arrived today and thank you for the prompt & efficient service. My husband is an enthusiastic amatuer chef and is building up a collection of good quality kitchen knives from the Kyocera Kyotop range and I will definately be purchasing his next addition from you.

I recieved an e-mail this morning telling me when my order would be delivered and it arrived on time and very well packaged.

Congratulations on the great service provided and I wouldn't hesitate to recommend you to friends.

N.H. (2010)

I have just received from you two parcels including the ordered items which are in good condition. The whole procedure of buying from you went smoothly /almost/, quickly and according to the description you have placed on your internet site.

THANK YOU VERY MUCH.

With kind regards

E.K.(June 2010)

Hello Harts of Stur people

Super shallow casserole received this morning, may thanks for a very efficient service. Good price as well

M.H. (June 2010)

This is just a note of appreciation. I recently ordered a set of Judge saucepans from you. The order was easily placed online. The delivery was excellent and fast. The packaging was exemplary - nothing could have harmed the contents through the layers of cardboard. And I like your note about reusing cardboard from other packages. Just wish every company did that.

Thank you very much for such good service.

D.P. (June 2010)

Very, very impressed with your prompt, efficient delivery and very competitive pricing.

Thankyou.

C.C. (June 2010)

Hi Just wanted to say thank you. My saucepans arrived today. Great price. Great service.

I've already recommended you to a friend!

J.C.(June 2010)

Dear Harts of Stur,

Just received the above order and wanted to say "thank you" for such fabulous service

Best wishes

V.Q.(June 2010)

Dear Harts

I recently purchased a Jamie Oliver stirfry pan from you and I should like to thank you for your excellent service. Your website is easy to use and you have an impressive range of stock. Delivery was quick and I appreciated your email, informing me of delivery time (an hour's slot, no less!). Your paperwork was comprehensive and I liked your use of biodegradable packaging.
When I'm looking for kitchenware in the future I shall visit your site first and wouldn't hesitate to recommend you to others.

J.R. (June 2010)

I would just like to say that I trawled the internet, looking for good deals on Le Creuset cookware, and found your website. The service and cheap prices can't be beaten, and I am now back ordering more. Thank You

W.W.(June 2010)

Thank you for the excellent service provided in the delivery of my lovely cutlery set. The communications were outstanding and the quality of the goods excellent ...and all sorted within a matter of days.

Thanks again

P.H. (June 2010)

Dear Sirs

I confirm receipt of the above order.
May I thank you for such prompt service.

Regards

B.H.(June 2010)

Just wanted to say how pleased we are with the service we have received. We ordered our Krups Nespresso Citiz coffee machine on Sunday evening and it was here on Tuesday morning and it was well packaged. Will definately use your service again and will recommend to friends.

E.B.(June 2010)

I do lots of online shopping but I have never been so impressed with a purchase. Your delivery is unbelievably quick and I was most impressed with your biodegradable packing materials. I will certainly purchase from you again and recommend you highly to my friends

S.W (June 2010)

Thank you for sending my order, have received them all and really pleased with all that I have received-they are all fabulous !

S.M.(June 2010)

Have used this company before and have no quams about using them again .Order was delivered within a few day and I am thrilled with my new saute pan.

A.A.(June 2010)

Dear Sirs

I recently returned a Kitchen Aid toaster which, after a couple of months, ceased to work. I returned the item to you and was delighted to receive a replacement toaster within days. This is what is called 'excellence in client care'

Thank you again for your prompt and efficient attention.
Regards

T.Y. (June 2010)

Just to say thank you for my le creuset pie dish. It arrived very well wrapped, As always the customer service was excellant and it came in the time period as mentioned in your email. It is always a pleaseure to deal with you, harts of stur are such a professional company.

D.H. (June 2010)

Dear Sirs

I just wanted to write and tell you how pleased I am with the Mermaid baking tins that I ordered from you- they are superb. Thank you also for the prompt and courteous service that you provided.

Yours faithfully

S.Y. (May 2010)

Just wanted to say thanks for the brilliant service!

C.R. (May 2010)

I felt it was important to let you know that I am extremely impressed with your service. I order a lot of items over the internet and have to say that your speed of delivery is second to none. I cannot say enough how important this is when you are ordering online. Thank you very much and I will be looking to order further from you.

A.R. (May 2010)

Thank you for your prompt service. Goods arrived today.

S.B. (May 2010)

THANK YOU FOR OUR RECENT PURCHASE OF KYOCERA KNIVES,BUT MOST OF ALL THANK YOU FOR YOUR SERVICE IT WAS FIRST CLASS. WE REALLY LIKE YOUR USE OF THE BIODEGRADABLE FILL AS WELL

BEST WISHES

C.D. (May 2010)

Delivery came as stated, brilliant service and a very good price for this product. Thank you very much.

J.C. (May 2010)

Thank you for excellent service and a product exactly as described. We'll be
back.

J.M. (May 2010)

Just to let you know that this order was delivered at 8.30 this morning. Thank you very much for the quick response to my order. Will recommend your site in future to other people.

L.B.. (May 2010)

Hi
Just to say how pleased I am with my Kitchenaid order which arrived yesterday. What an excellent service and fast delivery.

Many thanks,

A.W. (May 2010)

Recently ordered a Catskill kitchen trolley from you. Was amazed at the speed at which it was delivered and the small part that was damaged was replaced by return of post. Thank you for the excellent service.

B.R. (May 2010)

Coffee machine arrived today, Wednesday 12th - a fantastic service.

Thank you very much.

Regards

P.E. (May 2010)

Dear Harts of Stur.

In this day and age of everyone moaning, groaning and complaining can I say how impressed I am with the service you have provided. To order on a Sunday and then receive comfirmation that my order would arrive 48 hours later and at the alloted time is fantastic. Well done to all and a great thank you. I will use you again,

A very satisfied,

J.C. (May 2010)

I just thought I would send this email to thank you all for all your help in my purchase of the KitchenAid Artisan Food Mixer which I ordered on Saturday afternoon and which arrived promptly this morning. (Tuesday)

The service I have received from your company has been absolutely brilliant. The best I have received. I shall be recommending Harts Of Stur as a company to deal with.

Once again, thank you.

F.B. (May 2010)

Thank you very much. A wonderful easy purchase system and pleasant telephone manner.

Kind regards

P.D. (May 2010)

Thank you!

The trolley has actually arrived today. So very pleased indeed with the delivery.
Just need to work out how to assemble it now!

Best regards

D.O. (May 2010)

I recently ordered some circulon pots and pans and other bakeware. Really great to use and your delivery times were fast. Hope to continue to use your site - marked as one of my favourites!

G.T. (May 2010)

I would like to congratulate you on your excelleng service. I ordered my KitchenAid on Saturday and arrived on Tuesday - on a bank holiday weekend. The range you offer is far superior to the department stores and the prices are better! I have recommended you to my friends and will use your website again with confidence.

M.W. (May 2010)

Dear Sir or Madam,

Thank you for your prompt delivery of the TG kitchen trolley I ordered; it was delivered exactly a week later.

Excellent service - well done.

J.N. (May 2010)

Dear Graham,

Can I just say what absolutely fantastic customer service you offer? I think this is an excellent way to run your business and ensure return custom. I will definitely buy from you again.

M.R. (May 2010)

Harts Of Stur Team

I just thought I let you know how pleased I am with the Judge Induction Plate that was delivered yesterday on time as advised by your email. Your service was exceptional and the Carrier you used was very punctual (I hate staying in all day waiting for deliveries). I unpacked and tested the unit straight away, and will be using it regally at my Caravan.

I will be pleased to recommend the Judge Induction Plate and your Company to me friends.

L.G. (May 2010)

Dear Kirsty

Just had to write and say how pleased I am with my new Stellar pan set. I can't believe how quickly they came... sent out on Friday 30 April and getting to me yesterday, (Bank Holiday Weekend) Tuesday, 4th May. I am very pleased with the quality of the Stellar set, and have been so impressed with the service by Harts and would not hesitate in recommending your company and buying from you again.

Thanks again, from a very happy customer

V.J. (May 2010)

I am delighted with both the quality of the pans and with your service. I shall certainly use your website for any future purchases of kitchenware.

Thank you very much.

J.U. (May 2010)

Dear Sirs,

Many thanks for the Screwpull LM400 which has just arrived and exactly when you said it would, very much appreciated.

Regards

N.W. (May 2010)

Hi David, just a big thank you for my purchase , great service and delivery as usual. Thank you

S.B. (May 2010)

Hello David,

This is the second time I have used Harts and I am very impressed by the knowledge and level of service.

Just placed the order and added a few extra items - thanks one again.

A.R. (April 2010)

Hello Harts of Stur,

Well done excellent service, and delivery.

Very pleased that I chose to buy my Kitchenaid mixer with, I cannot fault you.

I visited John Lewis on Saturday and was talked down to and upset by the sales "lady", we came home and checked the Internet and very luckily found you. I wish you all the best, and if I need anything else it will be the first place I will look.

Kind regards

A.M. (April 2010)

Dear Mr Hart,

I am writing to say how impressed I am with your company. Your staff are quick, efficient and a pleasure to deal with.

I would happily recommend Harts Of Stur.

P.D.. (April 2010)

Received goods; excellent service. You're bookmarked for Xmas!

P.C. (April 2010)

Hello Harts,

Ive recieved my goodies. Great service, the van drew up right in the middle of the one hour time slot.

Thanks again

L.A. (April 2010)

Hello

Order arrived this morning. Really pleased with products and what an excellent service. Thankyou. Will definately order more from you in the future.

Kind Regards

C.G. (April 2010)

My order arrived on Friday.

Thank you so much for your courteous and efficient service; I'm so glad I've discovered you!

Kind regards

J.B. (April 2010)

Thanks very much for a prompt and efficient service. This order arrived on Wednesday without any problems.
A pleasure doing business with you.

P.S The wife is very pleased also

R.S.S. (April 2010)

Hello

Just to say thank you for your excellent service, both my orders have been delivered as advised and are in perfect condition. Thank you very much and I shall have no hesitaion in recommending your Company to friends and family.

V.M. (April 2010)

Dear Sirs,

A courtesay email to advise you that my above order arrived safely this morning.

I am extremely happy with my purchase and would like to thank you for your speedy and excellent customer service, and to say that I will happily recommend you to all my friends and colleagues.

Kind regards,

J.C. (April 2010)

Hi there. Had a set of cutlery delivered from you to our house in Devon and we were extremely impressed by the efficiency and excellent communication we experienced. If only other companies would commit to delivery at a certain time and keep its customers so well-informed. Thank you. Will most definitely order from you again!

L.F. (April 2010)

I wanted to give my recent purchase a 5star rating - both for the excellent service received as well as for the fantastic product. I bought a 20cm sized saute pan from Le Creuset 3 ply range. It is fantastic to use and clean. I used a small fraction of oil to stir fry vegetables compared with my other frying pans. So not only is it fantastic quality for money - it is much healthier to use! Many thanks

J.B. (April 2010)

I wanted to extend my 'THANKS' for an excellent service and for the excellent product.

Its the first time I've ordered and based on the excellent first experience, I will be a returning customer in the future.

With thanks and best wishes

J.B. (April 2010)

Hi!

I would just like to thank you for the efficient way my order has been processed and delivered. I received my parcel yesterday at exactly the time stated in your notification email. It is good to know that some companies can do what they promise - a very rare thing! I will have no hesitation in recommending you.

Thank you once again.

K.C.. (April 2010)

Thank you for dealing with my order for a KitchenAid mixer so quickly, I have been looking to buy one for a long time, yours was the best price. I had it delivered to an alternative address, to ensure that someone was in to receive it, as I have had terrible trouble with deliveries not being delivered on time, but I needed not to have worried, my father who took it in for me said that it arrived on the specified day at 12.34. When I got home I checked my e-mail and the delivery time was between 11.59 and 12.59 . Excellent service, I will use you again. Many thanks

B.B. (April 2010)

Thank you very much for your excellent service, I received the Knife I ordered on Monday pm, this afternoon.

A.M. (April 2010)

Just wanted to say - what a great service! Excellent! Love my kitchenaid.

Can't wait to get cooking!

M.P. (April 2010)

Thank you for excellent service and speedy delivery at stated time. Best price in the market and I hope to do business with you again

F.A. (April 2010)

I am extremely impressed with your Company. My saucepans arrived almost as quickly as I could have bought them from a shop myself..amazing ! I was fully informed about the acurate delivery schedule & very pleased to see the amount of recycled packaging used. The online service has been perfect & I would recommend anyone to use your Website, thank you !!!

C.F. (April 2010)

Hello,

Just to thank you for the excellent service. The delivery arrived on the dot and all was well packed and in good order.

Thank you, I would be please to use again or recommend.

Show this to the boss and ask for a rise!

Sincerely

J.P . (April 2010)

Just a quick note to say my Magimix has just arrived and I'm in the process of unpacking. What fantastic service to receive the order so quickly and excellent customer service in advising me when the item would be delivered. Well done.

J.M. (April 2010)

Kirsty and James


Received the parcel today, Thank you so much for the fast delivery, the pots are awesome and i now have a very happy boyfriend!
Have a great weekend

A.D. (April 2010)

Goods ordered arrived on time, perfectly packed. Thank you

W.B. (April 2010)

Dear Philip,

Many thanks for the substitute pan lid handles which arrived safely.

I have been very pleased with the way the original order was processed and
also with how you handled my subsequent difficulty.

Will keep you in mind for future orders and am happy to recommend you.

P.B. (April 2010)

Philip,

With reference to my order I would like to thank you and your staff for your
excellent service and prompt delivery

Many thanks again

A.C. (March 2010)

I just wanted to jot you a line to say thank you so much for the efficient way you processed my recent order with you. I was extremely impressed with the fast delivery. I ordered the products on the wednesday evening needing them for a dinner party on saturday and they arrived 2 days later on the friday. Excellent service, thank you.

L.H. (March 2010)

Hi - I just wanted to drop you a line to say that I am very happy with the pan, the price, the correspondence, the packaging and the super quick delivery. Perfect - Thank you!

I look forward to buying from you again. :-)

J.D. (March 2010)

I feel compelled to complement you on such a competitively priced, pleasant and professional service. Not only will I be a return customer I will have no hesitation recommending your site to others.

What a superb delivery service.

C.L. (March 2010)

just a quick note.. one of the best provisions for customer service I have
seen for a long time. well done! great effort and one that will bring me
back in the future.

A.F. (March 2010)

Hi i just like to say how impressed i am at the speed of delivery of my order to me here in france which i ordered late Wednesday and arrived monday.

Yours

very impressed customer.

A.P. (March 2010)

Dear Sir or Madam,

I am writing to say how impressed I am with your company. I recently purchased a Le Creuset 'Grillit' from you. The price was the lowest I could find with the added bonus of free delivery. The item arrived very quickly and the instructions as to where to leave it if we were out were followed exactly. It was also good to see that your company considers the environment in terms of using biodegradable or recyclable packaging. Should I require any more Le Creuset, I shall know where to come. Well done!

Yours sincerely,

B.F. (March 2010)

Just to say that parcel arrived safe and sound, thank you for,yet again, a wonderful service...

L.B. (March 2010)

Wow - just wanted to say how impressed I am with your speed of service. I only placed the order late on Tuesday and it arrived on Thursday. It was well packed and arrived in perfect condition.

What a fantastic impression this gives of your company.

Very many thanks,

S.T. (March 2010)

Many thanks for being so efficient in sending my order of fish knives and forks.

J.S. (March 2010)

Thank you for your prompt service and delivery. Will happily recommend you to others and shop with you again when I can

J.B. (March 2010)

I'm just dropping you a line to say thank you for an excellent service once again. Very speedy delivery and no extra charge for Inverness - pleasure to deal with a company that doesn't charge the earth to live here. My second order and will definitely use you again. Great prices and great "green" aware service with a personal touch.

I will have no hesitation in recommending you to anyone looking for cookware products and you will be my first port of call should I require anything in the future for my kitchen.

Thank you once again - it was a pleasure doing business with you!

Y.H. (March 2010)

I have just purchased some cookware from you, and found your prices, service, staff, and delivery, faultless.

Thank you.

I.J. (March 2010)

Hi Kirsty,

Thank you very much, it arrived on time, i have been very impressed by your service, and shall be using you again!

Thank you once again

L.M. (March 2010)

would just like to say thank you so much for the service I recieved i don't usualy shop online as I worry but being on the Island there are no retailers so had to use the internet. Thank you for the quick processing and that it was safely delivered within 2 days I was very impressed.

I shall definatly recomend yourselves.

THANK YOU SO MUCH

E.A. (March 2010)

I received my order mid-morning last Tuesday after only ordering the previous Saturday. That was excellent service and I'm very pleased with my Magimix Food Processor. If I need anything in the future I will not hesitate to order from you again.

Thanks very much

P.R. (March 2010)

Hi Kirsty,

Just at note to say thanks to you and all at Harts. I received my replacement casserole today. Your service and products are excellent and I will definitely buy from you again and highly recommend your company to all.

Many thanks

H.C. (March 2010)

I have bought goods from you several times, and am always impressed how quickly things arrive! I am very happy with your service and like biodegradable packaging. Many thanks!!

M.I. (March 2010)

I just wanted to say Thank you for the incredible service!!!! It's now 11.10 , my mugs are washed, drying and almost ready to use!! The email said between 11.08am and 12.08 ,SPOT ON. I will absolutely add to my collection and purchase from you. Thanks

E.R. (March 2010)

I did not check my e-mails until after my delivery, which was at about 1230 today (Wednesday, 17 March). The e-mail specified a delivery between 12:20-13:20, so this was spot on. This makes a refreshing change from being told that delivery will be at some time on a given day.

I placed the order very late on Monday evening and received it on Wednesday.

Thank you for your excellent service.

R.P. (March 2010)

Hi,

Just a quick thank you for my beautiful new cookware which arrived safe and complete this morning and is now proudly displayed for all to see! Thanks for the speedy service.

Sincerely,

P.C. (March 2010)

Just to confirm, the parcel arrived this morning in the time slot allocated. Excellent service.

Best regards

C.P. (March 2010)

Hello Harts of Stur!

Thankyou for great service and safe delivery of my Le Creuset buffet casserole, it is lovely and will be in use this very day !!

Will definately keep an eye on your website for further purchases.

Thanks again

Best wishes

D.K. (March 2010)

Order received at time specified by carrier.

I am very pleased with my goods and with the excellent service provided by yourselves.

Thank you very much.

A.C. (March 2010)

I would just like to say i recieved the saucepans and i was very pleased how fast the delivery was i would reccomend you. many thanks

E.G. (March 2010)

Dear Harts of Stur,

Just want to thank and compliment you on your excellent service. Brilliantly quick processing, prompt and courteous communication and very swift delivery. Thank you.

Best wishess

A.H. (March 2010)

Brilliant and swift service - thank you! My parcel has arrived safely!

L.P. (March 2010)

Dear Sales

Thank you so much for the very prompt service. I received my saucepane at 1pm today Wednesday after ordering on Monday morning.

It was a pleasure to do business with a firm who does what it says and treats customers in the old fashioned way. Well done.

THANK YOU SO MUCH

A.K. (March 2010)

Dear Mr Hart

This is the first time I have ordered from Harts of Stur and I wanted to give you some feed-back. I rang the customer services dept straight away to tell them how impressed I was, but I felt something in writing was also useful:-

1. I appreciated the email informing me of a delivery "window" of 1 hour which meant I could plan today around it. The courier used delivered well within the time "window"

2. Delivery within 48 hours of order being placed was excellent

3. Items well-packaged and information on the Thank you note informative and helpful

4. Freephone number for customer services

5. Access to a local human being after only a couple of rings rather than mechanical re- direction and piped music

6. Knowledgeable staff regarding products/offers

All in all a 5* service. I will have no hesitation in recommending your site to my friends and I am about to place my second order!

Yours sincerely

D.E.R. (March 2010)

Just wanted to let you know our delivery of a De Longhi Nepresso Coffee Machine and a Magimix Food Processor, arrived to Portugal on Saturday, so thank you for such a prompt delivery. From speaking to your friendly staff on the phone to ordering ( and finding that you were even cheaper than Amazon ! ) it has been a fantastic service. We have used you a few times now and recommend you highly to our friends, so " Thank You " for such a great all round service.

S.P. (March 2010)

I am pleased to say the goods have arrived and I'm more than happy with your service, I'm simply over the moon with joy!

You have a simple but easy to use web site. When I ring with a query I'm answered promptly by a very helpful person. I order, you give a quick and accurate delivery time... DOWN TO THE HOUR! .... and you deliver within that time span. I cannot speak too highly of the service and satisfaction I have received from Harts and certainly shall use you again when I need any more coookware.

WELL DONE, many thanks, I rate you 11 out of 10!

D.O. (March 2010)

I just wanted to say thank you for your excellent service, I am extremely pleased with saucepans, the speedy delivery and the price, the e-mail with estimated time of delivery was very helpful. I was also impressed by the re-used/ re-cycled/ compostable packing components.

Well done, I will definitely shop with you again.

S.H. (March 2010)

Received my order - thank you - very prompt delivery.

Looking forward to usng the dish.

Thank you

J.B.. (March 2010)

Excelent and very prompt service

had a problem with 1 product nothing to do with Harts, exchanged it very quickly with no fuss
Thanks, 1st class customer service will shop again and recommend to anyone

R.M. (March 2010)

Hi Kirsty and Graham,

just wanted to say quick thank you for your help. The set arrived today and I am really happy with it.

Kind regards,

J.H (March 2010)

Dear Mr Hart

Excellent service as always. Arrived in the time slot as quoted.

Thank you for a no stress order and delivery, it is an absolute pleasure to deal with you.

Till next time.

Kind regards

J.E. (March 2010)

You said my order would arrive between 10.34 and 11.34 and it arrived at 10.45! What fantastic service, thank you very much. My pans are excellent as usual.

A.C. (March 2010)

Dear Sir

I would just like to thank you for sending the replacement knife we received today. More importantly i would like to express how fantastic a service you have provided throughout our order of Stellar FM knife set, its a rare thing these days to experience such excellent customer service and communication, and when it is provided its not always appreciated. I will most definately recommend you to family and friends, and will be sure to do more business with you again in the near future.

Thank you once again 10/10

Kind regards

A.F. (February 2010)

I just wanted to thank you for the excellent service I have just received from your company when placing an order. I called firstthing on a Friday morning as I noticed you had the Kitchen Aid (candy apple) artisan mixer in stock. The lady I spoke to was very friendly and extremely efficient and knowledgeable with regard to various question I had particularily around your delivery terms and conditions..

I was nice to receive an e-mail from you by way of advance notification of the delivery and I was amazed to find I was actually given the time of delivery within a one hour window. What an excellent service which as a very busy professional I thoroughly appreciated.

I liked the idea of you re-using previous packaging and the helpful advice with regard to the wheat pellets used to protect the item and how I might dispose of them.

The actual product is great and something I have been trying to obtain for some months now. I have to say I don't particularly like ordering over the Internet but as you had the facility for me to call and speak with someone I was happy to place an order.

Once again thank you for such great service, from a new and extremely satisfied customer.

Regards,

C.E. (February 2010)

Dear Sir

I thought I would email to say thankyou for my order that I received today 23/2. I want to say thankyou very much for an efficient service and I'm very pleased with my new knives. I will be visiting your shop or website in the future and thanks once again.

G.D. (February 2010)

Thank you so much for the prompt delivery - My beautiful Candy Apple Kitchenaid mixer arrived yesterday.

I will certainly visit your website again and recommend Harts of Stur to friends and family.

Best regards

B.B. (February 2010)

hi.to all at Harts.very good service and delivery price match as promised will use again without fail 10 out of 10 thanks again

G.J. (February 2010)

I have just received my order of saucepans. What a breath of fresh air to be told when they were going to arrive and to receive them within that hour. If only everyone were as thoughtful and organised.

J.M. (February 2010)

Thank you for your promt service and delivery. I shall certainly recommend your firm

H.M. (February 2010)

Just to say many thanks for the excellent service - good website, order professionally handled Monday, realistic pricing and goods received within your advised accurate time window on Wednesday. Dont be surprised if we give you more business in future!

D.M (February 2010)

Hi, Just a note to say thanks for a first class service! I have already passed on your details to friends so hopefully more business coming your way!

G.T. (February 2010)

I do a lot of shopping online, and I think that your service is the best I have come across. You had the pans I wanted, at a great price, with free postage and fast delivery. Your communications by email were excellent, and you gave me good notice of the one hour (brilliant!) delivery window you had arranged, so I knew exactly when to expect the parcel. It actually turned up within the first five minutes of that hour too! Your packaging was excellent, and recyclable. I really cannot fault anything about the whole process - I will certainly use you again and would recommend you too. Thank you.

A.S. (February 2010)

Good afternoon

Just a quick e-mail to say thank you, what a super service.

Order placed last Wednesday and delivered on Friday. Fantastic.

Thank you very very much.

H.G.. (February 2010)

Dear Helen (the lady I spoke to on phone) thank you very much for the quick exchange for my saucepans when the wrong set was ordered for me. I now have the right set, came yesterday, and the delivery man took back the wrong set to be returned to you. I am extremely pleased with your service and have been telling my friends about your company. Wish your shop was nearer !!!!! Long way from Cambridge.

Thanks once again

C.C. (February 2010)

Just to say how pleased/impressed I've been with my first transaction with you! Ordered on Wed at 3pm & delivered in Scotland today, Friday, at 1.45pm. Furthermore I got an email this morning from Interlink Express to say it would be here between 1.45 and 2.45 today!

All seems in A1 condition.

Many thanks indeed. Long may your business prosper. We'll certainly tell our friends!

F.D.P (February 2010)

Thankyou for a first class service. Great price, delivered at time specified in email,in perfect condition & well packaged. Very impressed.

Thanks again.

H.M. (February 2010)

Amazing service! My Stellar Cutlery set ordered and delivered within 24 hours.Thank you from one very happy customer.

A.B. (February 2010)

Just wanted to drop you a quick line to say thank you. Our order arrived incredibly quickly and everything was just as we expected.

Will definitely be using you as our first port of call for all future kitchen requirements.

T.M (February 2010)

Hi

I am delighted with my purchases and would like to compliment you on providing such a fast efficient service. I have ordered a lot of items from the internet recently for a new kitchen and yours has been by far the best service I have received.

Thanks again

J.L. (February 2010)

I ordered my Le Creuset goods on Monday morning and was promised a delivery time of between 12.33 and 1.33 today, Wednesday. I was truly amazed when they arrived at 12.34! Fantastic service and the the heart shaped dishes are beautiful and much better than I expected. Many thanks and will certainly use you again for all kitchen goods.

L.M. (February 2010)

Just to say I am very impressed with your service. An email this morning giving the hour of delivery and it was on the button. At last a company that does what it says.

Thank you all received and in perfect order.

J.W.. (February 2010)

Dear Sales Team,

I'm writing to thank you for the efficient handling of my recent order which was delivered by a very pleasant courier yesterday. I'm delighted by the products, their value for money and the swift completion of business. Having done quite a lot of legwork in my area to find my favourite pans but to no avail, I was pleased to find your web site and shall have no hesitation in using Harts of Stur again.

Keep up the good work!

Yours sincerely

S.M. (February 2010)

Took delivery of my Oneida cutlery service today. Fantastic service extremely quick delivery and a 1 hour delivey spot to boot. Brilliant product very pleased. And i will definately be back Thanks.

C.Q. (February 2010)

Just a note to thank you for your very speedy and efficient service. My saucepans have just arrived in record time and perfect condition - exactly within the time slot stated. You are a marvel! It is the first time I have bought from you but I shall look nowhere else in future for my kitchen equipment!

Best wishes and thanks

J.W. (February 2010)

To Whom This May Concern,

I just wanted to say that the knives set you had sent to Germany for me, were a huge success for my Husband's Birthday yesterday. I also wanted to add how pleasantly shocked I was when they arrived in Germany within 3 days! I don't get deliveries like that in England.. so I never imagined it would be that quick to arrive here! The delivery was second to none and of coarse came in a perfectly packaged box. I will definately be using you again... well, as soon as my Husband thinks of some other kitchen requirement he must have!! So, until then, Thank You again.

M.B. (February 2010)

I just want to say thank you very much for the prompt delivery of my order & to say how well packed it was.

What great service!

Thanks again

A.D. (February 2010)

I am emailing to say thank you for such quick and efficient service. I ordered my Le Creuset frying pan on Monday and it was delivered on Wednesday. You are always a pleasure to deal with.

D.H. (February 2010)

Hello,

I received my order today, thank you for the excellent service.

Regards

C.B (February 2010)

Thanks again for a very speedy response. Item with me today at approx 10.10am

Perfect!

Regards

A.S. (February 2010)

Dear Mr Hart,

Thank you for your prompt attention to this order and your delivery email. Also thanks to Interlink who delivered on time.

Sincerely

R.S.. (February 2010)

Order received exactly as notified. Very impressed with speed and efficiency. Knives are for my son's birthday, I'm sure he will be as delighted with them as I am of your service.

Thank you

M.S.. (February 2010)

I would like to thank you for your first class service,price and very fast delivery. I purchased A knife set on line and managed to mix the numbers on the card but a helpfull member of staff called the next morning and it was all sorted out. The knife set came the very next day!

I shall use you again and recommend you to my friends

Thanks again for your great service

S.W. (February 2010)

Thank you so much for the superb service received from your company. My saucepans received well packaged and at a very good price within less than 48 hours - well done.

A.P. (February 2010)

A Big THANKS for a great service from you. Order placed via internet 30/01....order despatched 01/02 and delivered 02/02.....a fantastic service, so another order has just been placed and I hope and look forward to same fantastic service.

I will have no problem in recommending your service and company and price's to my friends and family.

P.H. (February 2010)

Hi Hartsofstur

Just a big thankyou for your prompt service, the item arrived safe and sound very happy

Regards

J.E. (February 2010)

Thank you for a very prompt service. My parcel arrived on Tue 26 Jan and I am very pleased with the items.

I look forward to ordering from you again the the near future.

N.S. (January 2010)

Hello Graham,

Thanks for combining my two orders and waiving the delivery charge.

Having only placed my orders during Monday evening, you can imagine my surprise to have received both items safely today, Wednesday.

What better service could anyone ask for??

Thanks and Regards,

H.P. (January 2010)

Many thanks for the prompt service (again).
Machine arrived and making fantastic coffee. We can't believe how much the technology has moved on from when we bought our Magimix Nespresso machine 6 years ago.

Many thanks for both great service and great prices. Very rare to get both these days!

S.G.. (January 2010)

Received my order today. well packaged and very pleased with the Judge Vista Pan that will replace the one that I damaged.

M.L. (January 2010)

Dear All, I just wanted to let you all know how very very happy and pleased i am with my recent order of the Kitchenaid Classic mixer. Right from the start my order was processed quickly on the easy to use website, i telephoned the next morning to check it had gone through and was told it would be with me on Monday, i only ordered it Thursday night at 8.45pm!!! So fantastic! If every business was run as efficiently as yours, Great Britain would be a joy to shop in!

Thank you all so much, you do a great job

Best Wishes

L.H.. (January 2010)

I WISH TO THANK YOU FOR PROMPT SERVICE OFF THE MAGIMIX WE ORDERED.

J.E.W. (January 2010)

Hi,

Just to let you know that my order of Kitchenaid Food Processor arrived safetly earlier in the week.

Excellent service and superb price.

Thanks once again for your help.

Best regards.

P.T-E. (January 2010)

Hi

I just wanted to say Thanks for a great service. I ordered a 5 set of Judge Vista pans at the weekend and they were delivered on Tuesday. The courier had sought out a safe place as I was not at home and left a note through the door.

Thanks again, I will certainly use your company when purchasing in the future.

Kind Regards

J.F (January 2010)

Once again a big THANK YOU for your excellent service.

S.G. (January 2010)

Thanks a million for the truly fast and efficent way my order was dealt with. I placed my order 18 Jan , order shipped 19 Jan - received 20 Jan. Packed superbly by a chap named Tim. A lovely personal touch! I will be ordering fom your site again without fail. Thank You all so much. Excellent. All other online sites were more expensive and they would have charged for postage and delivery.

T.V. (January 2010)

Hi

I got the yesterday, and i want to say a big Thank You!! for the excellent service.

Kind regards

A.A. (January 2010)

RECEIVED INDUCTION HOB WITHIN 2 DAYS EVEN THROUGH SEVERE WEATHER CONDITIONS AND MET THE PRICE MATCH. EXCELLENT SERVICE WOULD HIGHLY
RECOMMEND AND USE AGAIN

D.F. (January 2010)

Thanks for your help, i recieved it today and the wife is very pleased. we will order again soon

Thanks again

S.P. (January 2010)

Thank you very much for your prompt attention. The pan arrived safely about an hour ago.

Very efficient service.

Regards

E.A.S. (January 2010)

Dear Sir,

I want to thank you for the fantastically fast delivery of my order. It was a present for my Mum and she was delighted. She was also impressed with the recycled box used as packaging and the biodegradable packing which she is going to use at the bottom of her garden pots! My friend has just expressed an interest in purchasing a deep saute pan so I am going to recommend purchasing it from your store. I wish I lived closer to Dorset as your store looks fabulous but I shall recommend you to friends and family and hope to order again from you in the near future.


Kind regards

L.M. (January 2010)

I have ordered from your company twice in recent weeks and must compliment you on your fantastic service. It is outstanding from start to finish. Good communication and very fast efficient delivery. Well done. I wish every company could provide the service you do. Thanks very much.

E.S. (January 2010)

Hi

Thanks for the email - no problem returning the blender, my daughter has got her hands on it!!!

Fabulous product and 1st class service from you. Will definitely recommend your website.

Many thanks

I.D. (January 2010)

Hi

Fantastic service, just been delivered.

T.T. (January 2010)

Hi Guys,

I'd just like to say thank you so much for making such an effort before Christmas. My present to my wife went awol and you kindly resent - I received it with a day to spare and we carved the turkey with the knives on Christmas day.

I've now received the lost package and have sent it back to you. I've also added you to the top of my online kitchen shops list to buy from when I have cleared my cards!

Best regards,

M.S. (January 2010)

Really pleased to receive my order today(within two days!) . I had hoped to shop locally but no-one had what I wanted in stock or could match your prices! I have recommended you on Moneysupermarket.com!

N.B. (January 2010)

I received my Jamie Oliver cookware today, and I would just like to thank you for your very quick and efficient service!

Thanks again

M.T. (January 2010)

Just a short note to thank you for superb service regarding my order. The price of the trolley was unbeatable and I was amazed at the speed it was delivered. I also had excellent service when I rang.

Thank you

N.F-S. (January 2010)

Thanks for your note. The goods arrived yesterday afternoon, safe and sound. The devery man had walked the last few hundred yards on poor sufaces to complete the task. I thought you should know that. It was, I suppose, beyond the call of duty to do that and it was much appreciated. Your carriers did you proud. You should cherish them - that good a service is hard to find.

PS The goods are excellent and your service is much appreciated too!

T.M. (January 2010)

Many thanks for this superb service yet again, ordered 6 January just received on 9 Jan at 9am in perfect condition. This service I now take for granted from you, but given these atrocious weather conditions now gripping the country, this is service beyond what should be expected. Many, many thanks and a Happy New Year to you and all your staff

M.W. (January 2010)

To him it may concern:

Received both dispatches of saucepans over the last 2 days and appreciate the speed and efficiency of delivery given the weather conditions

We wish to express our thanks for the service and we shall keep a keen eye open for any future offers.

Kind regards,

J & E.B. (January 2010)

Dear Sirs

I would like to thank you for your excellent service. It has been a pleasure doing business with you as you have been so quick with your service regarding complaints.

I ordered 2 saucepans in November 2009. When they arrived one of the saucepans had a dent near the base. You sent us a replacement by return. We were so satisfied with this service but also so pleased with the quality of the saucepans. Just recently we noticed an area on one of the saucepans where the non stick surface was flaking. My husband telephoned you regarding this and you immediately sent us a replacement.

I think this service is amazing. You will be highly recommended to all our friends. I would like to point out that I am still using Judge saucepans that were bought at least 8-10 years ago maybe longer and they have given me excellent service.

Thank you very much for excellent service and polite telephone contacts.

Yours faithfully

M.W. (January 2010)

Items received thank you. Again very impressed with your service especially at this time with the difficult weather conditions. I will certainly recommend you to my friends and family.

Regards

P.M. (January 2010)

I would like to express extreme thanks to your team who have provided such a superb quality of service from the moment I telephoned you to the moment my parcel was put in my hands.

Firstly you honoured a price match against a customer, then you went on to deliver two days after I placed my order and finally the delivery arrived despite the appauling weather conditions.

The whole team are a credit to the organisation.

Once again, thank you, kindest regards,


L.S. (January 2010)

Many thanks for this excellent service I shall not hesitate to recommend you to my friends and family

Kind Regards

J.E. (January 2010)

Hello and Happy New Year!

Just to let you know I have received my order.

It was really well packed and everything is in good condition.

Thank you for your quick service.

Regards

G.H. (January 2010)

Many thanks for the speedy delivery of my Magimix food processor carefully packed by Graham.

Just made my first cake-delicious!!

P.J. (January 2010)

Dear Sir ,

I'm contacting you to acknowledge the receipt of the Le Crueset
shallow buffet dish I ordered on the 2nd of January. I have to say I am
very very pleased with your fast and efficient service . I will
certainly be ordering from you again . Once again many many thanks and
a Happy New Year to you all .

Kind regards

P.W.. (January 2010)

Dear Sir, I would just like to thank you all so much for my mixer which arrived just two days after ordering. It was beautifully packed by Tim. I will certainly use you again and I will be telling all my friends!!!Well done for such good service,regards

D.T. (January 2010)

Dear Mr. Hart,
Just to let you know that the Magimix arrived safely and incredibly within 2 days, before the end of the year. I am very impressed with your prompt service and in particular with your method of responsible packing material. I will have no problem to recommend your firm to any of my acquaintances.
I had a Magimix for many years and hope to get as much pleasure out of this one.
Thank you again

A.B. (January 2010)