Returns Policy

UK Mainland customers who are not delighted with their purchases (wrong size or colour, not what was expected or just change of mind) may return their products within 28 days and request a full no-quibble refund. Any purchases that have been used or are not in a resaleable condition, or are not returned including original packaging will not be refunded.

Upon receipt of the purchases we will give you a full refund of the amount paid or an exchange credit as required.

The costs of returning unwanted purchases to us shall be borne by you.

Please return unwanted purchases to the address below including a note of your order number and the reasons for return. Alternatively the parcel can be returned through the Collect+ network, at a charge of £3.50. Please phone and we can email a returns label. The parcel must be under 10kg, valued at under £150, and can be dropped off at any one of over 5800 collection points across the UK, at a time to suit you. For larger or more valuable items, a collection via our courier at a charge of £10.00 can be arranged. This service operates within working hours on week days from any UK mainland address. Please call 0800 371 355 or e-mail sales@hartsofstur.com if you wish to use the Collect+ returns service or book a collection.

Harts Of Stur Returns
Station Road
Sturminster Newton
Dorset
DT10 1BD

For T&G, Eddingtons and John Boos trolleys, returns are charged at £75.00. This is to cover the cost of palletised collection, rather than parcel delivery. It is therefore always worth double checking your size/design requirements before you order. This levy does not apply to either the Catskill trolleys, or faulty/damaged trolleys.