The www.hartsofstur.com website is operated by : Hart & Sons (Dorset) Ltd (T/A Harts Of Stur), a company registered in England and Wales, whose registered office is at Station Road, Sturminster Newton, Dorset, United Kingdom, DT10 1BD.
Our company registration number is 1177276.
Our VAT registration number is GB125457810
Our contact details are as follows:
Harts Of Stur
General email: firstname.lastname@example.org
Telephone number: 0800 371 355
Telephone number: 01258 472420
Making A Purchase
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
The contract is subject to your right of cancellation (see below).
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order even if your payment has been processed immediately.
We may refuse at our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment or authorisation is obtained but address verification cannot be confirmed;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) where goods ordered by you are not available;
(e) if we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Shipping And Handling
Your delivery when and where you want it!, DPD convenient one hour delivery window notified on the morning of your delivery, choose your preferred delivery day up two weeks in advance via our integrated check out, (Saturday, Sunday & AM deliveries charge extra), or choose to have your parcel delivered to your nearest DPD click & collect Pick Up Point.
FREE DELIVERY TO MAINLAND U.K. on all orders £50 and over in value by DPD Courier on weekdays during normal working hours. £4.99 charge for all orders below £50 in value (delivery by DPD Courier) £2.00 charge for all orders below £25 in value (delivery by Royal Mail 3-7 working days). (Excludes Kitchen Trolleys For Delivery To Scottish Highlands)
If you are normally at work during the daytime, it is advisable to either have your order sent to your place of work or to a neighbour or friend who can sign the receipt for you. Alternatively, during the checkout process you are able to advise us of a safe place your order can be left.
We Pride ourselves on our rapid service and aim to have your order picked, packed and delivered within 1 working day via DPD Courier for orders placed on a week day before midday or 3-7 working days via Royal Mail. We will inform you if there may be a delay; please inform us if this level of service is not upheld.
Confirmation of receipt and acknowledgement of your Order will be sent to you by Email. Please note for orders being delivered to a separate delivery address than the card holders registered address, there may be a 24 hour delay for further security checks.
We Pride ourselves on our rapid service and aim to have your order picked, packed and delivered within 1-2 working days via DPD Courier for orders placed on a week day before midday or 3-7 working days via Royal Mail (Please see below for Arthur Price Cutlery and Kitchen Trolleys). We will inform you if there may be a delay; please inform us if this level of service is not upheld.
For convenience we are able to offer a Weekday AM, Saturday or Sunday delivery service via DPD for a cost £4.99. (UK Mainland orders £50 and over, excludes UK Offshore, Highlands & Islands)
Confirmation of receipt and acknowledgement of your Order will be sent to you by email. Please note for orders being delivered to a separate delivery address than the card holders registered address, there may be a 24 hour delay for further security checks.
For T & G and kitchen trolleys please allow up to 14 working days and for Eddingtons and Catskill kitchen trolleys please allow up to 28 days. Delivery to Mainland U.K. only. For Arthur Price Of England products please allow up to 10 working days.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us , at our contact details, of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 3-5 days (or the applicable time limit for Pot Racks, Arthur Price Cutlery and Kitchen Trolleys) of the date on which you ordered them, we shall have no liability to you unless you notify us at our contact details of the problem within 10 days of our maximum delivery period from the date on which you ordered the goods.
Scottish Highlands and Islands Exceptions - Premium 10AM, Weekday AM, Next Day, Saturday and Sunday services excludes Scottish Highlands and Islands, Channel Islands, Isles Of Man, Northern Ireland, Scilly Isles. (Postcode: DD6, KA6, KA18, KA19, KA26, KA29, KA30, KY9, KY10, KY14-16, ML12, PH3-17, TD10-15 AB10-25, AB31, AB33-38, AB44-56 and IV30-32 areas) For Kitchen Trolleys please call for delivery to following post codes starting: AB, DD, PH, PA, IV, HS and KW.
0% finance on all orders from £375 with the option of no deposit.
We have teamed up with V12 Finance to offer a range of finance offers including 0% interest free finance on orders from £375 for up to 9 months.
Alternatively V12 can offer finance over a longer period of up to 48 months at competitive rates.
Click Here to use the V12 loan calculator to choose the best option to suit.
Application is quick, and easy. Simply add the products to you basket, check out choosing finance as your payment option, complete the online application and confirm your order.
Use this handy loan calculator to see which finance option best suits you.
All prices are inclusive of 20% V.A.T.
Credit Card Security
When an order is placed at our website you will be taken to the secure payment page of our payment processor Actinic Payments where they will securely handle your credit or debit card details.
When payment is made by credit card or debit card online at no point are your card details seen or stored by us. The card details are processed by our chosen card processor who are fully PCI-DSS compliant.
If you choose to make your payment over the phone your details will not be stored and will be handled and processed in compliance with PCI-DSS requirements.
UK Mainland customers who are not delighted with their purchases for any reason whatsoever may return their products within 28 days and request a full no-quibble refund. (In accordance with the terms below)
Upon receipt of the purchases we will give you a full refund of the amount paid or an exchange credit as required.
Any purchases that have been used or are not in a resaleable condition, or are not returned including original packaging will not be refunded.
The costs of returning unwanted purchases to us shall be borne by you.
Please return unwanted purchases to the address below including a note of your order number and the reasons for return. Alternatively the parcel can be returned through the Collect+ network, at a charge of £3.50. Please phone and we can email a returns label. The parcel must be under 10kg, valued at under £150, and can be dropped off at any one of over 5500 collection points across the UK, at a time to suit you. For larger or more valuable items, a collection via our courier at a charge of £10.00 can be arranged. This service operates within working hours on week days from any UK mainland address. Please call 0800 371 355 or e-mail email@example.com if you wish to use the Collect+ returns service or book a collection.
Harts Of Stur Returns