Guarantee and Warranty Information

Most products are covered by us for the first 28 days, so in the unlikely event that your item arrives damaged or develops a problem within this time then please get in touch with us to arrange a replacement or refund.

Product descriptions on our website usually include details of the full manufacturer guarantee on the product. If problem should arise with a product within this guarantee period, but outside of the times listed in the table below then please contact the manufacturer directly.

Some products are covered by us for a longer period of time, see the table below for full details.

Supplier(s)Guarantee with us
Aerolatte, Black & Blum, Bodum, Cuisinart, Delonghi Scultura, Dexam, DKB, Dualit, Gourmet Gadgetry, Grunwerg, Global, Henckels, Jamie Oliver, Joseph Joseph, Judge, Kenwood, Smart Fun Electricals, Stellar, Tower12 months
Knife Wizard6 months
GreenPan30 days
All others28 days

Supplier/Manufacturer Contact Information

Supplier(s)Customer Service NumberCustomer Service Email
Aerolatte0845 872 4954
Amazon
Amazon Fulfilled Orders
0800 279 7234
Arthur Price01543 257 775enquiries@arthurprice.com
Bialetti01202 619 500
Black & Blum02076 330 022askme@black-blum.com
Bodum0845 401 7778contact.webuk@bodum.com
Brabantia0845 602 4877
CafePod0800 954 0717hello@cafepod.com
Creative Tops / La Cafetiere01536 207 710sales@creative-tops.com
Cuisinart0370 240 6902support@cuisinart.co.uk
DeLonghi02392 392 555
Dexam01730 811 811sales@dexam.co.uk
DKB01252 522 322cust.serv@dkbrands.co.uk
DRH0207 249 0710sales@thedrhcollection.com
Dualit01293 652 500info@dualit.com
Eddingtons01488 686 572sales@eddingtons.co.uk
Gourmet Gadgetry01322 901 025sales@gourmetgadgetry.com
GreenPan01483 255 842
Grunwerg / Global01142 756 700sales@grunwerg.co.uk
Hahn01438 740 257sales@hahnkitchenware.com
Henckels0845 262 1731sales@zwilling.co.uk
Horwoods - Stellar & Judge0117 940 0000customerservice@horwood.co.uk
International Cookware - Pyrex01564 786 030
Joseph Joseph0207 261 1800info@josephjoseph.com
Kenwood0239 239 2333
Kitchen Craft / Masterclass0121 604 6000customercare@kitchencraft.co.uk
KitchenAid0845 6011 287
0800 988 1266
customerservice@kitchenaidaftersales.co.uk
Knife Wizard01869 357 700info@knifewizard.co.uk
Kuhn Rikon / Colori01902 458 410
Lavazza01895 209 750
0800 599 9200
uk.info@lavazza.com
Le Creuset0800 373 792helpline@lecreuset.co.uk
LSA01932 789 721
Magimix01483 528 044enquiries@magimix.co.uk
Maxwell & Williams0208 201 4888sales@ihgl.co.uk
Meyer - Prestige & Circulon0151 482 8282customersupport@meyeruk.com
Microplane01603 488 019info@microplaneintl.com
Nespresso0800 442 442
RKW - Tower0844 826 9361support@customersvc.co.uk
Sage0844 334 5110
Smart Fun Electricals08444 069 098info@smartworldwidefun.com
T&G01275 841 841enquiries@tg-woodware.com
Taylors Eye Witness01142 724 221quality@taylors-eye-witness.co.uk
Rayware - Viners, Mason Cash, Typhoon, Kilner, Price & Kensington, Ravenhead0151 486 1888customerservice@rayware.co.uk
Vitamix0800 5870 019service@vitamix.com