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Full Time Mail Order Customer Service & Office Manager +-

THE SUCCESSFUL APPLICANT
Must be reliable, punctual, have clear handwriting and be reasonably good at figures. Demonstrable experience in office organisation and supervision would be advantageous, and ideally in a customer service environment, although these are not essential for the candidate with the right qualities. The successful applicant will have comprehensive computer skills, a good telephone manner, a cheery disposition and be able to manage a team impartially and efficiently. In time you will learn a vast amount of product knowledge that will assist with your everyday tasks. An interest in cooking would be a great advantage, but is not essential. The applicant must be motivated, quick to learn and be able to work at speed and under pressure whilst maintaining accuracy. They must also be willing to go that extra mile when the need arises.

JOB DESCRIPTION
You will be working in our customer service office, under the supervision of the company directors and will be responsible for the members of your customer service team. Your primary duty is to ensure our award winning, high level of customer service is maintained. Duties / responsibilities of your team will include, but not be limited to:

  • Order processing – preparing and printing orders including working closely with the warehouse management and supervisor teams to ensure all orders are dispatched on time and by the correct delivery service.
  • Answering incoming calls, taking telephone orders, redirecting calls appropriately and assisting with phone enquiries regarding our online sales channels.
  • Replying to emails and live chat, including chasing deliveries and assisting with returns processing.
  • Assisting our marketing and web teams with product data and filtering.
  • Assisting with marketplace listings, stock queries, credits for missing third-party fulfilled stock.
  • Managing the day to running of the customer service office team, including office health & safety.
  • Replying to payment and marketplace disputes.
  • On occasions you will also be required to assist with pricing research, updates and other office duties.
  • Other duties at the direction of the company directors.

HOURS OF WORK
Our normal opening hours are: Weekdays 8am-5.30pm, Saturday 8am-4.30pm.

You will work on a 4 week Rota:
Week 1: Monday to Thursday 8am-5.30pm (1 hour for lunch)
Week 2: Monday to Friday 8am-5.30pm, Saturday 8am-4.30pm (1 hour for lunch week days, ½ hour lunch Saturday)
Week 3: Monday to Friday 8am-5.30pm (1 hour for lunch)
Week 4: Monday to Friday 8am-5.30pm, Saturday 8am-4.30pm (1 hour for lunch week days, ½ hour lunch Saturday)
On average you will be working a 44.38 hours per week.
There may be the opportunity for overtime during busy trading periods.

REMUNERATION
Salary is negotiable and subject to experience.

SICK PAY
Initial period (self certificated) 1- 3 days with a maximum of 6 days per year.

HOLIDAY
28 days per year including all bank holidays.

STAFF UNIFORM
All tops are supplied and are expected to be worn at all times. Trousers, skirts and footwear must be black or navy. Safety footwear will be provided.

STAFF PURCHASE SCHEME
Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION
The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT
After an initial trial period of two months, a full time contract may be offered. One months notice required to terminate contract in the first year.

Contact [email protected] or ask in store for more information and/or an application form

Closing date for applications: Monday 4th April 2022.