Philip has always had his eye on the next big thing, and with that in mind, in the early nineties Harts took its first tentative steps into mail order.
Some early success gave us the encouragement we needed, and our first trading website was launched in 1995, one of the first operational and trading sites anywhere in the country (we had a feature written about us in the Daily Telegraph at the time).
Continued growth saw yet another expansion of the retail premises in Sturminster Newton.
The online side of the business had proved successful but it was driving forward without a proper direction for a while until Philip's two sons left university, and joined the family firm. Johnathan and Graham were able to bring a much greater understanding of the modern, technological world, the next generational drive to push forward rapidly with our online presence. The right staff and ingredients were in place, and with much hard work and perseverance, as well as some quick lessons learnt, the internet business has grown very rapidly, becoming a well respected, national award winning enterprise.
Our purpose built 60,000 square foot despatch centre was completed in 2010 and a new suite of sales offices shortly after in 2013, both purpose-built to give our mail order customers the same level of service and efficiency that our store customers have enjoyed for so many years.
We have continued to grow as a business to become a leading independent retailer, recognised with a number of local and national awards.
The store now encompasses many more departments, including Garden, Tools, Electrics, Camping, DIY, Giftwares, Housewares, Storage, Clothing, Bathroom and of course Kitchen, and is a wonderfully relaxing environment to shop and work in.
Our online presence has increased significantly and a new, innovative and modern website was launched in 2018.
With the 4th generation of Harts now at the helm, Graham has three daughters, while Johnathan has a son, so the next generation is all lined up!