Any purchases made from November 1st up until Christmas can be returned for exchange or refund up until the end of January 2020. All we ask is that it is unused, and in the original packaging. Please note that a returns fee will apply.
Standard Returns Policy
UK Mainland customers who are not delighted with their purchases (wrong size or colour, not what was expected or just change of mind) may return their products within 28 days and request a no-quibble refund. Any purchases that have been used or are not in a resaleable condition, or are not returned including original packaging will not be refunded.
Upon receipt of the purchases we will give you a full refund of the amount paid or an exchange credit as required. Please allow up to 7 working days from us receiving the item for the refund to appear into your account.
The costs of returning unwanted purchases to us shall be borne by you.
Please return unwanted purchases to the address below including a note of your order number and the reasons for return.
Alternatively we can provide a link for you to create a returns label. If you choose this option then a cost of £3.50 will be deducted from your refund. Please call 0800 371 355 or e-mail firstname.lastname@example.org if you wish to use the returns service. Please note that there are some limits on size, weight and value. However, for larger or more valuable items, a collection via our courier at a charge of £10.00 can be arranged. This service operates within working hours on week days from any UK mainland address.
Harts Of Stur Returns
For T&G and Eddingtons trolleys, returns are charged at £75.00. This is to cover the cost of palletised collection, rather than parcel delivery. It is therefore always worth double checking your size/design requirements before you order. This levy does not apply to either the Catskill trolleys, or faulty/damaged trolleys.