Standard Returns Policy
UK Mainland customers who are not delighted with their purchases (wrong size or colour, not what was expected or just change of mind) may return their products within 28 days and request a no-quibble refund. Any purchases that have been used or are not in a resaleable condition, or are not returned including original packaging will not be refunded.
Upon receipt of the purchases we will give you a full refund of the amount paid or an exchange credit as required. Please allow up to 7 working days from us receiving the item for the refund to appear into your account.
The costs of returning unwanted purchases to us shall be borne by you.
Any product/s that were purchased and delivered with a promotional free gift must also be returned with that free gift in order to receive a full refund for the original item purchased.
Please return unwanted purchases to the address below including a note of your order number and the reasons for return.
Alternatively, for returns where the value of the item(s) is less than £80 we can provide a link for you to create a return label. If you choose this option then a cost of £3.50 will be deducted from your refund. For returns where the value of the item(s) is £80+, a collection via our courier at a charge of £10 can be arranged. This service operates within working hours on week days from any UK mainland address. Please call 0800 371 355 or e-mail [email protected] if you wish to use the returns service.
Harts Of Stur Returns
For T&G and Eddingtons trolleys, returns are charged at £75.00. This is to cover the cost of palletised collection, rather than parcel delivery. It is therefore always worth double checking your size/design requirements before you order. This levy does not apply to either the Catskill trolleys, or faulty/damaged trolleys.
If items arrive faulty or damaged, please contact us as soon as possible via [email protected] and do not return the items to us unless/until instructed to do so. We will request an image or video of faulty items and and may require the item(s) to be returned to us, so please do not discard any faulty or damaged items unless our team confirms that they do not need to be returned.