Returns Policy

Christmas Returns

Here at Harts of Stur, we aim to make your shopping experience as easy and stress-free as possible. Therefore, for added peace of mind, we are relaxing our returns policy this Christmas.

Any purchases made from November 1st up until Christmas can be returned for exchange (wrong colour anyone?) or refund (someone else bought the same item, grrr!) up until the end of January 2021!

All we ask is that it is unused, and in the original packaging.

A returns fee will apply, but we'll do the rest! That's one less worry.

Harts of Stur - Making things easier this Christmas.

Standard Returns Policy

UK Mainland customers who are not delighted with their purchases (wrong size or colour, not what was expected or just change of mind) may return their products within 28 days and request a no-quibble refund. Any purchases that have been used or are not in a resaleable condition, or are not returned including original packaging will not be refunded.

Upon receipt of the purchases we will give you a full refund of the amount paid or an exchange credit as required. Please allow up to 7 working days from us receiving the item for the refund to appear into your account.

The costs of returning unwanted purchases to us shall be borne by you.

Any product/s that were purchased and delivered with a promotional free gift must also be returned with that free gift in order to receive a full refund for the original item purchased.

Please return unwanted purchases to the address below including a note of your order number and the reasons for return.

Alternatively, for returns where the value of the item(s) is less than £80 we can provide a link for you to create a return label. If you choose this option then a cost of £3.50 will be deducted from your refund. For returns where the value of the item(s) is £80+, a collection via our courier at a charge of £10 can be arranged. This service operates within working hours on week days from any UK mainland address. Please call 0800 371 355 or e-mail [email protected] if you wish to use the returns service.

Harts Of Stur Returns
Station Road
Sturminster Newton
Dorset
DT10 1BD

For T&G and Eddingtons trolleys, returns are charged at £75.00. This is to cover the cost of palletised collection, rather than parcel delivery. It is therefore always worth double checking your size/design requirements before you order. This levy does not apply to either the Catskill trolleys, or faulty/damaged trolleys