Guarantee and Warranty Information
Guarantee and Warranty Information
Most products are covered by us for the first 28 days, so in the unlikely event that your item arrives damaged or develops a problem within this time then please get in touch with us to arrange a replacement or refund.
Product descriptions on our website usually include details of the full manufacturer guarantee on the product. If problem should arise with a product within this guarantee period, but outside of the times listed in the table below then please contact the manufacturer directly.
Some products are covered by us for a longer period of time, see the table below for full details.
Supplier/Manufacturer Contact Information
Product descriptions on our website usually include details of the full manufacturer guarantee on the product. If problem should arise with a product within this guarantee period, but outside of the times listed in the table below then please contact the manufacturer directly.
Some products are covered by us for a longer period of time, see the table below for full details.
| Supplier(s) | Guarantee with us |
| Aerolatte, Black & Blum, Bodum, Cuisinart, Delonghi Scultura, Dexam, DKB, Dualit, Gourmet Gadgetry, Grunwerg, Global, Henckels, Jamie Oliver, Joseph Joseph, Judge, Kenwood, Smart Fun Electricals, Stellar, Tower | 12 months |
| Knife Wizard | 6 months |
| GreenPan | 30 days |
| All others | 28 days |
Supplier/Manufacturer Contact Information
| Supplier(s) | Customer Service Number | Customer Service Email |
| Aerolatte | 0845 872 4954 | |
| Amazon Amazon Fulfilled Orders |
0800 279 7234 | |
| Arthur Price | 01543 257 775 | enquiries@arthurprice.com |
| Bialetti | 01202 619 500 | |
| Black & Blum | 02076 330 022 | askme@black-blum.com |
| Bodum | 0845 401 7778 | contact.webuk@bodum.com |
| Brabantia | 0845 602 4877 | |
| CafePod | 0800 954 0717 | hello@cafepod.com |
| Creative Tops / La Cafetiere | 01536 207 710 | sales@creative-tops.com |
| Cuisinart | 0370 240 6902 | support@cuisinart.co.uk |
| DeLonghi | 02392 392 555 | |
| Dexam | 01730 811 811 | sales@dexam.co.uk |
| DKB | 01252 522 322 | cust.serv@dkbrands.co.uk |
| DRH | 0207 249 0710 | sales@thedrhcollection.com |
| Dualit | 01293 652 500 | info@dualit.com |
| Eddingtons | 01488 686 572 | sales@eddingtons.co.uk |
| Gourmet Gadgetry | 01322 901 025 | sales@gourmetgadgetry.com |
| GreenPan | 01483 255 842 | |
| Grunwerg / Global | 01142 756 700 | sales@grunwerg.co.uk |
| Hahn | 01438 740 257 | sales@hahnkitchenware.com |
| Henckels | 0845 262 1731 | sales@zwilling.co.uk |
| Horwoods - Stellar & Judge | 0117 940 0000 | customerservice@horwood.co.uk |
| International Cookware - Pyrex | 01564 786 030 | |
| Joseph Joseph | 0207 261 1800 | info@josephjoseph.com |
| Kenwood | 0239 239 2333 | |
| Kitchen Craft / Masterclass | 0121 604 6000 | customercare@kitchencraft.co.uk |
| KitchenAid | 0845 6011 287 0800 988 1266 |
|
| Knife Wizard | 01869 357 700 | info@knifewizard.co.uk |
| Kuhn Rikon / Colori | 01902 458 410 | |
| Lavazza | 01895 209 750 0800 599 9200 |
uk.info@lavazza.com |
| Le Creuset | 0800 373 792 | helpline@lecreuset.co.uk |
| LSA | 01932 789 721 | |
| Magimix | 01483 528 044 | enquiries@magimix.co.uk |
| Maxwell & Williams | 0208 201 4888 | sales@ihgl.co.uk |
| Meyer - Prestige & Circulon | 0151 482 8282 | customersupport@meyeruk.com |
| Microplane | 01603 488 019 | info@microplaneintl.com |
| Nespresso | 0800 442 442 | |
| RKW - Tower | 0844 826 9361 | support@customersvc.co.uk |
| Sage | 0844 334 5110 | |
| Smart Fun Electricals | 08444 069 098 | info@smartworldwidefun.com |
| T&G | 01275 841 841 | enquiries@tg-woodware.com |
| Taylors Eye Witness | 01142 724 221 | quality@taylors-eye-witness.co.uk |
| Rayware - Viners, Mason Cash, Typhoon, Kilner, Price & Kensington, Ravenhead | 0151 486 1888 | customerservice@rayware.co.uk |
| Vitamix | 0800 5870 019 | service@vitamix.com |