Guarantee and Warranty Information
Most products are covered by us for the first 28 days, so in the unlikely event that your item arrives damaged or develops a problem within this time then please get in touch with us to arrange a replacement or refund.
Product descriptions on our website usually include details of the full manufacturer guarantee on the product. If problem should arise with a product within this guarantee period, but outside of the times listed in the table below then please contact the manufacturer directly.
Some products are covered by us for a longer period of time, see the table below for full details.
Supplier/Manufacturer Contact Information
Product descriptions on our website usually include details of the full manufacturer guarantee on the product. If problem should arise with a product within this guarantee period, but outside of the times listed in the table below then please contact the manufacturer directly.
Some products are covered by us for a longer period of time, see the table below for full details.
| Supplier(s) | Guarantee with us |
| Aerolatte, Black & Blum, Bodum, Cuisinart, Delonghi Scultura, Dexam, DKB, Dualit, Gourmet Gadgetry, Grunwerg, Global, Henckels, Jamie Oliver, Joseph Joseph, Judge, Kenwood, Smart Fun Electricals, Stellar, Tower | 12 months |
| Knife Wizard | 6 months |
| GreenPan | 30 days |
| All others | 28 days |
Supplier/Manufacturer Contact Information
| Supplier(s) | Customer Service Number | Customer Service Email |
| Aerolatte | 0845 872 4954 | |
| Amazon Amazon Fulfilled Orders |
0800 279 7234 | |
| Arthur Price | 01543 257 775 | enquiries@arthurprice.com |
| Bialetti | 01202 619 500 | |
| Black & Blum | 02076 330 022 | askme@black-blum.com |
| Bodum | 0845 401 7778 | contact.webuk@bodum.com |
| Brabantia | 0845 602 4877 | |
| CafePod | 0800 954 0717 | hello@cafepod.com |
| Creative Tops / La Cafetiere | 01536 207 710 | sales@creative-tops.com |
| Cuisinart | 0370 240 6902 | support@cuisinart.co.uk |
| DeLonghi | 02392 392 555 | |
| Dexam | 01730 811 811 | sales@dexam.co.uk |
| DKB | 01252 522 322 | cust.serv@dkbrands.co.uk |
| DRH | 0207 249 0710 | sales@thedrhcollection.com |
| Dualit | 01293 652 500 | info@dualit.com |
| Eddingtons | 01488 686 572 | sales@eddingtons.co.uk |
| Gourmet Gadgetry | 01322 901 025 | sales@gourmetgadgetry.com |
| GreenPan | 01483 255 842 | |
| Grunwerg / Global | 01142 756 700 | sales@grunwerg.co.uk |
| Hahn | 01438 740 257 | sales@hahnkitchenware.com |
| Henckels | 0845 262 1731 | sales@zwilling.co.uk |
| Horwoods - Stellar & Judge | 0117 940 0000 | customerservice@horwood.co.uk |
| International Cookware - Pyrex | 01564 786 030 | |
| Joseph Joseph | 0207 261 1800 | info@josephjoseph.com |
| Kenwood | 0239 239 2333 | |
| Kitchen Craft / Masterclass | 0121 604 6000 | customercare@kitchencraft.co.uk |
| KitchenAid | 0845 6011 287 0800 988 1266 |
customerservice@kitchenaidaftersales.co.uk |
| Knife Wizard | 01869 357 700 | info@knifewizard.co.uk |
| Kuhn Rikon / Colori | 01902 458 410 | |
| Lavazza | 01895 209 750 0800 599 9200 |
uk.info@lavazza.com |
| Le Creuset | 0800 373 792 | helpline@lecreuset.co.uk |
| LSA | 01932 789 721 | |
| Magimix | 01483 528 044 | enquiries@magimix.co.uk |
| Maxwell & Williams | 0208 201 4888 | sales@ihgl.co.uk |
| Meyer - Prestige & Circulon | 0151 482 8282 | customersupport@meyeruk.com |
| Microplane | 01603 488 019 | info@microplaneintl.com |
| Nespresso | 0800 442 442 | |
| RKW - Tower | 0844 826 9361 | support@customersvc.co.uk |
| Sage | 0844 334 5110 | |
| Smart Fun Electricals | 08444 069 098 | info@smartworldwidefun.com |
| T&G | 01275 841 841 | enquiries@tg-woodware.com |
| Taylors Eye Witness | 01142 724 221 | quality@taylors-eye-witness.co.uk |
| Rayware - Viners, Mason Cash, Typhoon, Kilner, Price & Kensington, Ravenhead | 0151 486 1888 | customerservice@rayware.co.uk |
| Vitamix | 0800 5870 019 | service@vitamix.com |