Guarantee and Warranty Information

Most products are covered by us for the first 30 days so in the unlikely event that your item arrives damaged or develops a problem within this time then please get in touch with us to arrange a replacement or refund - see our returns policy for more information.

Some products are covered by us for a longer period of time, see below for full details.

The manufacturer guarantee may be longer than this, which will usually be indicated on the product description or in any information supplied with the product. If a problem should arise outside of the time in which we hold the guarantee, but within the manufacturers guarantee period then we would advise contacting the manufacturer directly.

Manufacturers contact information can be found in the tables below. If the manufacturer of your item is not in the list, please contact us.

We are more than happy to assist with any faulty products purchased from us that are still in a manufacturers guarantee period. If you need any assistance in trying to resolve issues with a faulty product purchased from us then please feel free to contact us.

Brands where we hold a lifetime guarantee
Stoven

Brands where we hold a 12 month guarantee
Aerolatte, Arthur Price Cutlery, Bamix, Beko, Breville, Chasseur, Chef's Choice, Clive Christian, Cole & Mason, Crock Pot, CrushGrind, Cuisinart, Dreamland, Dualit, George Foreman, Global, Grunwerg, James Martin, Judge, Ken Hom Woks, London Pottery, RKW, Russell Hobbs, School of Wok, Stellar, World of Flavours

Brands where we hold a 6 month guarantee
I.O.SHEN, Knife Wizard, Barbary & Oak, Boneco, Bugatti, Cuisipro, Culinare, DUUX, Funky Appliance Company, Furi, Hubble Connected, Kasumi Knives, Mermaid, Morris & Co, Nordic Ware, OXO Good Grips, Portmerion, RHS, Ridel, Robert Welch, Rockingham Forge, Royal Worcester, Sara Miller London, Spiegelau, Spode, Swan, Tower, Tramontina, Tristar, V&A, Vybra, William Morris, Winix, Woods, Zwilling, Zyliss

Brands where we hold a 30 day guarantee
All others