Guarantee and Warranty Information
Most products are covered by us for the first 30 days so in the unlikely event that your item arrives damaged or develops a problem within this time then please get in touch with us to arrange a replacement or refund - see our returns policy for more information.
Some products are covered by us for a longer period of time, see below for full details.
The manufacturer guarantee may be longer than this, which will usually be indicated on the product description or in any information supplied with the product. If a problem should arise outside of the time in which we hold the guarantee, but within the manufacturers guarantee period then we would advise contacting the manufacturer directly.
Manufacturers contact information can be found in the tables below. If the manufacturer of your item is not in the list, please contact us.
We are more than happy to assist with any faulty products purchased from us that are still in a manufacturers guarantee period. If you need any assistance in trying to resolve issues with a faulty product purchased from us then please feel free to contact us.
Brands where we hold a lifetime guarantee
Stoven
Brands where we hold a 12 month guarantee
Aerolatte, Arthur Price Cutlery, Bamix, Beko, Black + Blum, Bodum, Bosch, Breville, Chasseur, Chef's Choice, Clive Christian, Cole & Mason, Crock Pot, CrushGrind, Cuisinart, Dreamland, Dualit, George Foreman, Global, Gotham Steel, Grunwerg, James Martin, Jamie Oliver, Judge, Ken Hom Woks, London Pottery, Philips, RKW, Russell Hobbs, School of Wok, Stellar, World of Flavours
Brands where we hold a 6 month guarantee
I.O.SHEN, Knife Wizard
Brands where we hold a 30 day guarantee
All others
Brand | Contact Number | Contact Email |
---|---|---|
Addis | 0800 515 300 | |
Adhoc | [email protected] | |
Aerolatte | 0845 872 4954 | |
AGA Tinware | 01603 418 453 | |
Aladdin | 0116 234 4646 | [email protected] |
Alice In Wonderland | 01536 207 710 | |
Anolon | 0151 482 8282 | |
Anton Studios Glassware | 0207 249 0710 | |
Artesa | 0121 604 6000 | |
Arthur Price Cutlery | 01543 257 775 | |
Artisan Street | 01386 421 622 | |
Artland Glassware | 0207 249 0710 | |
Ava & I | 0121 604 6000 |
Brand | Contact Number | Contact Email |
---|---|---|
Bake O Glide Liners | 01706 224 790 | |
Bakehouse & Co. | 01386 421 622 | |
Baker & Salt | 01282 687030 | |
Bamix | 0116 234 4646 | |
BarCraft Barware | 0121 604 6000 | |
Barista & Co | 01202 619 500 | |
Beko | 0333 207 9710 | |
Belle & Boo Tinware & Giftware | 01603 418 453 | |
BIA Serveware | 0207 249 0710 | |
Bialetti Espresso Makers | 01202 619 500 | |
Black + Blum | 02076 330 022 | |
Bodum | 0845 401 7778 | [email protected] |
Bosch | 0344 892 8979 | |
Breville | 0844 800 8055 | |
Built | 01536 207 710 | |
Burgon & Ball | 0114 233 8262 | |
Burton McCall | 0116 234 4646 | [email protected] |
Brand | Contact Number | Contact Email |
---|---|---|
CamelBak | 0116 234 4646 | |
Catskill Kitchen Trolleys | 01488 686 572 | |
Chantry Knife Sharpener | 01142 724 221 | |
Chasseur Cast Iron | 01730 811 811 | |
Chef'n | 0121 604 6000 | |
Chef's Choice Knife Sharpener | 01730 811 811 | |
Circulon Cookware | 0151 482 8282 | [email protected] |
Clare Mackie Stoneware | 0207 249 0710 | |
Clive Christian Cutlery | 01543 257 775 | |
Cole & Mason Mills | 01252 522 322 | [email protected] |
Colourworks Silicone Tools | 0121 604 6000 | [email protected] |
Creative Tops Table Mats & Trays | 0121 604 6000 | |
Crock Pot | 0844 800 8055 | |
CrushGrind Mills | 01275 841 841 | |
Cuisinart | 0370 240 6902 | [email protected] |
Brand | Contact Number | Contact Email |
---|---|---|
Dartington | 01805 626 262 | |
Delfinware Wireware | 01303 266 061 | |
Delia Online Bakeware | 01706 224 790 | |
Denby | 01773 740 899 | |
Dexam | 01730 811 811 | |
Dreamland | 0844 800 8055 | |
Dualit | 01293 652 500 |
Brand | Contact Number | Contact Email |
---|---|---|
Eddingtons Kitchen Accessories & Trolleys | 01488 686 572 | |
Emile Henry | 0808 178 1650 | [email protected] |
Emma Bridgewater | 01603 418 453 | |
Epicurean | 01488 686 572 |
Brand | Contact Number | Contact Email |
---|---|---|
FoodHuggers | 0121 604 6000 | |
Fred | 0121 604 6000 |
Brand | Contact Number | Contact Email |
---|---|---|
George Foreman | 0844 800 8055 | |
Global | 01142 756 700 | |
Gotham Steel | 0844 800 8055 | |
GreenPan Cookware | 01483 255 842/02035141512 | [email protected] |
Grunwerg | 01142 756 700 | [email protected] |
Brand | Contact Number | Contact Email |
---|---|---|
Hahn | 01438 740 257 | |
Henckels | 0845 262 1731 | [email protected] |
Home Made Jam, Chutney Making & Bottling | 0121 604 6000 | |
Honeywell | 0844 800 8055 |
Brand | Contact Number | Contact Email |
---|---|---|
I.O.SHEN Knives | 01869 357 700 | |
If You Care | 01488 686 572 | |
Industrial Kitchen | 0121 604 6000 |
Brand | Contact Number | Contact Email |
---|---|---|
James Martin | 0117 940 0000 | |
Judge | 0117 940 0000 | [email protected] |
Jura | 0800 304 7470 | [email protected] |
Brand | Contact Number | Contact Email |
---|---|---|
Ken Hom Woks | 01252 522 322 | |
Kilner | 0151 486 1888 | |
Kitchen Hacks | 0151 482 8282 | |
KitchenAid | 0800 988 1266 | [email protected] [email protected] [email protected] |
KitchenCraft Gadgets | 0121 604 6000 | |
Knife Wizard Electric Knife Sharpeners | 01869 357 700 | |
Krisk | 0121 604 6000 | |
Kuhn Rikon | 01902 458 410 | |
Kuvings | 01904 757070 | [email protected] |
Brand | Contact Number | Contact Email |
---|---|---|
La Cafetière | 0121 604 6000 | [email protected] |
Lavazza A Modo Mio | 0800 599 9200 | |
Le Creuset | 0800 373 792 | [email protected] |
Le Xpress Coffee & Tea | 0121 604 6000 | |
Living Nostalgia Tinware | 0121 604 6000 | |
Lodge | 01488 686 572 | |
London Pottery Teapots | 0121 604 6000 | |
Lovello | 0121 604 6000 | |
LSA | 01932 789 721 | [email protected] |
Brand | Contact Number | Contact Email |
---|---|---|
Magimix | 01483 528 044 | [email protected] |
Mary Berry | 01386 421622 | |
Mason Cash | 0151 486 1888 | |
MasterClass Professional | 0121 604 6000 | |
Maxwell & Williams | 0121 604 6000 | |
Melitta | 0800 028 8002 | [email protected] |
Microplane Graters | 0116 234 4646 | [email protected] |
Mikasa | 0121 604 6000 |
Brand | Contact Number | Contact Email |
---|---|---|
Natural Elements | 0121 604 6000 | |
Navigate | 01279 653 249 | |
Nespresso Coffee Machines | 0800 442 442 |
Brand | Contact Number | Contact Email |
---|
Brand | Contact Number | Contact Email |
---|---|---|
Paddington Bear | 01488 686 572 | |
Peppa Pig | 01782 743 427 | |
Peter Rabbit | 01488 686 572 | |
Philips | 0844 800 8055 | |
Pokito | 01488 686 572 | |
Prestige | 0151 482 8282 | |
Price & Kensington | 0151 486 1888 | |
Pyrex | 01564 786 030 |
Brand | Contact Number | Contact Email |
---|
Brand | Contact Number | Contact Email |
---|---|---|
Ravenhead Glassware | 0151 486 1888 | |
RKW | 03332206070 | |
Russell Hobbs | 0844 800 8055 |
Brand | Contact Number | Contact Email |
---|---|---|
Sabatier | 0121 604 6000 | |
Sabatier Professional | 01142 724 221 | |
Sage | 0808 178 1650 | [email protected] |
Scanpan | 01782 572 910 | [email protected] |
School Of Wok | 01730 811 811 | |
Scion Living | 01730 811 811 | |
Selfset | 01953 881580 | [email protected] |
Smart Fun Electricals | 08444 069 098 | |
Smidge | 0117 940 0000 | |
Sophie Conran | 01782 743 427 | |
Stellar | 0117 940 0000 | |
STV | 01953 881580 | [email protected] |
Sweetly Does It | 0121 604 6000 | |
Swing-A-Way | 0121 604 6000 |
Brand | Contact Number | Contact Email |
---|---|---|
T&G | 01275 841 841 | [email protected]/[email protected] |
Taylor Pro | 0121 604 6000 | |
Taylor's Eye Witness | 01142 724 221 | [email protected] |
Tefal | 0844 800 8055 / 0345 602 1454 (Tefal) | |
The Big Cheese | 01953 881580 | [email protected] |
The Buzz | 01953 881580 | [email protected] |
Brand | Contact Number | Contact Email |
---|---|---|
Ulster Weavers | 028 9032 9494 | [email protected] |
Brand | Contact Number | Contact Email |
---|---|---|
Victorinox Knives | 0116 234 4646 | |
Viners Cutlery | 0151 486 1888 | |
Vitamix Blenders | 0800 5870 019 |
Brand | Contact Number | Contact Email |
---|---|---|
Wade Ceramics | [email protected] | |
Walton & Co Tablecloths & Textiles | 01423 326 332 | |
Whirlpool | 03448 549979 | |
World Of Flavours | 0121 604 6000 | |
Wrendale Designs | [email protected] | |
Wusthof | 01782 572910 |
Brand | Contact Number | Contact Email |
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Brand | Contact Number | Contact Email |
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Brand | Contact Number | Contact Email |
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