Guarantee and Warranty Information

Most products are covered by us for the first 30 days so in the unlikely event that your item arrives damaged or develops a problem within this time then please get in touch with us to arrange a replacement or refund - see our returns policy for more information.

Some products are covered by us for a longer period of time, see below for full details.

The manufacturer guarantee may be longer than this, which will usually be indicated on the product description or in any information supplied with the product. If a problem should arise outside of the time in which we hold the guarantee, but within the manufacturers guarantee period then we would advise contacting the manufacturer directly.

Manufacturers contact information can be found in the tables below. If the manufacturer of your item is not in the list, please contact us.

We are more than happy to assist with any faulty products purchased from us that are still in a manufacturers guarantee period. If you need any assistance in trying to resolve issues with a faulty product purchased from us then please feel free to contact us.

Brands where we hold a lifetime guarantee
Stoven

Brands where we hold a 12 month guarantee
Aerolatte, Arthur Price Cutlery, Bamix, Beko, Black + Blum, Bodum, Bosch, Breville, Chasseur, Chef's Choice, Clive Christian, Cole & Mason, Crock Pot, CrushGrind, Cuisinart, Dreamland, Dualit, George Foreman, Global, Gotham Steel, Grunwerg, James Martin, Jamie Oliver, Judge, Ken Hom Woks, London Pottery, Philips, RKW, Russell Hobbs, School of Wok, Stellar, World of Flavours

Brands where we hold a 6 month guarantee
I.O.SHEN, Knife Wizard

Brands where we hold a 30 day guarantee
All others

A +-
BrandContact NumberContact Email
Addis0800 515 300
Adhoc[email protected]
Aerolatte0845 872 4954
AGA Tinware01603 418 453
Aladdin0116 234 4646[email protected]
Alice In Wonderland01536 207 710
Anolon0151 482 8282
Anton Studios Glassware0207 249 0710
Artesa0121 604 6000
Arthur Price Cutlery01543 257 775
Artisan Street01386 421 622
Artland Glassware0207 249 0710
Ava & I0121 604 6000
B +-
BrandContact NumberContact Email
Bake O Glide Liners01706 224 790
Bakehouse & Co.01386 421 622
Baker & Salt01282 687030
Bamix0116 234 4646
BarCraft Barware0121 604 6000
Barista & Co01202 619 500
Beko0333 207 9710
Belle & Boo Tinware & Giftware01603 418 453
BIA Serveware0207 249 0710
Bialetti Espresso Makers01202 619 500
Black + Blum02076 330 022
Bodum0845 401 7778[email protected]
Bosch0344 892 8979
Breville0844 800 8055
Built01536 207 710
Burgon & Ball0114 233 8262
Burton McCall0116 234 4646[email protected]
C +-
BrandContact NumberContact Email
CamelBak0116 234 4646
Catskill Kitchen Trolleys01488 686 572
Chantry Knife Sharpener01142 724 221
Chasseur Cast Iron01730 811 811
Chef'n0121 604 6000
Chef's Choice Knife Sharpener01730 811 811
Circulon Cookware0151 482 8282[email protected]
Clare Mackie Stoneware0207 249 0710
Clive Christian Cutlery01543 257 775
Cole & Mason Mills01252 522 322[email protected]
Colourworks Silicone Tools0121 604 6000[email protected]
Creative Tops Table Mats & Trays0121 604 6000
Crock Pot0844 800 8055
CrushGrind Mills01275 841 841
Cuisinart0370 240 6902[email protected]
D +-
BrandContact NumberContact Email
Dartington01805 626 262
Delfinware Wireware01303 266 061
Delia Online Bakeware01706 224 790
Denby01773 740 899
Dexam01730 811 811
Dreamland0844 800 8055
Dualit01293 652 500
E +-
BrandContact NumberContact Email
Eddingtons Kitchen Accessories & Trolleys01488 686 572
Emile Henry0808 178 1650[email protected]
Emma Bridgewater01603 418 453
Epicurean01488 686 572
F +-
BrandContact NumberContact Email
FoodHuggers0121 604 6000
Fred0121 604 6000
G +-
BrandContact NumberContact Email
George Foreman0844 800 8055
Global01142 756 700
Gotham Steel0844 800 8055
GreenPan Cookware01483 255 842/02035141512[email protected]
Grunwerg01142 756 700[email protected]
H +-
BrandContact NumberContact Email
Hahn01438 740 257
Henckels0845 262 1731[email protected]
Home Made Jam, Chutney Making & Bottling0121 604 6000
Honeywell0844 800 8055
I +-
BrandContact NumberContact Email
I.O.SHEN Knives01869 357 700
If You Care01488 686 572
Industrial Kitchen0121 604 6000
J +-
BrandContact NumberContact Email
James Martin0117 940 0000
Judge0117 940 0000[email protected]
Jura0800 304 7470[email protected]
K +-
BrandContact NumberContact Email
Ken Hom Woks01252 522 322
Kilner0151 486 1888
Kitchen Hacks0151 482 8282
KitchenAid0800 988 1266[email protected]
[email protected]
[email protected]
KitchenCraft Gadgets0121 604 6000
Knife Wizard Electric Knife Sharpeners01869 357 700
Krisk0121 604 6000
Kuhn Rikon01902 458 410
Kuvings01904 757070[email protected]
L +-
BrandContact NumberContact Email
La Cafetière0121 604 6000[email protected]
Lavazza A Modo Mio0800 599 9200
Le Creuset0800 373 792[email protected]
Le Xpress Coffee & Tea0121 604 6000
Living Nostalgia Tinware0121 604 6000
Lodge01488 686 572
London Pottery Teapots0121 604 6000
Lovello0121 604 6000
LSA01932 789 721[email protected]
M +-
BrandContact NumberContact Email
Magimix01483 528 044[email protected]
Mary Berry01386 421622
Mason Cash0151 486 1888
MasterClass Professional0121 604 6000
Maxwell & Williams0121 604 6000
Melitta0800 028 8002[email protected]
Microplane Graters0116 234 4646[email protected]
Mikasa0121 604 6000
N +-
BrandContact NumberContact Email
Natural Elements0121 604 6000
Navigate01279 653 249
Nespresso Coffee Machines0800 442 442
O +-
BrandContact NumberContact Email
P +-
BrandContact NumberContact Email
Paddington Bear01488 686 572
Peppa Pig01782 743 427
Peter Rabbit01488 686 572
Philips0844 800 8055
Pokito01488 686 572
Prestige0151 482 8282
Price & Kensington0151 486 1888
Pyrex01564 786 030
Q +-
BrandContact NumberContact Email
R +-
BrandContact NumberContact Email
Ravenhead Glassware0151 486 1888
RKW03332206070
Russell Hobbs0844 800 8055
S +-
BrandContact NumberContact Email
Sabatier0121 604 6000
Sabatier Professional01142 724 221
Sage0808 178 1650[email protected]
Scanpan01782 572 910[email protected]
School Of Wok01730 811 811
Scion Living01730 811 811
Selfset01953 881580[email protected]
Smart Fun Electricals08444 069 098
Smidge0117 940 0000
Sophie Conran01782 743 427
Stellar0117 940 0000
STV01953 881580[email protected]
Sweetly Does It0121 604 6000
Swing-A-Way0121 604 6000
T +-
BrandContact NumberContact Email
T&G01275 841 841[email protected]/[email protected]
Taylor Pro0121 604 6000
Taylor's Eye Witness01142 724 221[email protected]
Tefal0844 800 8055 / 0345 602 1454 (Tefal)
The Big Cheese01953 881580[email protected]
The Buzz01953 881580[email protected]
U +-
BrandContact NumberContact Email
Ulster Weavers028 9032 9494[email protected]
V +-
BrandContact NumberContact Email
Victorinox Knives0116 234 4646
Viners Cutlery0151 486 1888
Vitamix Blenders0800 5870 019
W +-
BrandContact NumberContact Email
Wade Ceramics[email protected]
Walton & Co Tablecloths & Textiles01423 326 332
Whirlpool03448 549979
World Of Flavours0121 604 6000
Wrendale Designs[email protected]
Wusthof01782 572910
X +-
BrandContact NumberContact Email
Y +-
BrandContact NumberContact Email
Z +-
BrandContact NumberContact Email