Guarantee and Warranty Information

Most products are covered by us for the first 28 days, so in the unlikely event that your item arrives damaged or develops a problem within this time then please get in touch with us to arrange a replacement or refund.

Product descriptions on our website usually include details of the full manufacturer guarantee on the product. If problem should arise with a product within this guarantee period, but outside of the times listed in the table below then please contact the manufacturer directly. 

Some products are covered by us for a longer period of time, see the table below for full details.

Supplier(s)	Guarantee with us
Aerolatte, Black & Blum, Bodum, Cuisinart, Delonghi Scultura, Dexam, DKB, Dualit, Gourmet Gadgetry, Grunwerg, Global, Henckels, Jamie Oliver, Joseph Joseph, Judge, Kenwood, Smart Fun Electricals, Stellar, Tower	12 months
Knife Wizard	6 months
GreenPan	30 days
All others	28 days

Supplier/Manufacturer Contact Information

Supplier(s)	Customer Service Number	Customer Service Email
Aerolatte	0845 872 4954
Amazon Amazon Fulfilled Orders	0800 279 7234
Arthur Price	01543 257 775	[email protected]
Bialetti	01202 619 500
Black & Blum	02076 330 022	[email protected]
Bodum	0845 401 7778	[email protected]
Brabantia	0845 602 4877
CafePod	0800 954 0717	[email protected]
Creative Tops / La Cafetiere	01536 207 710	[email protected]
Cuisinart	0370 240 6902	[email protected]
DeLonghi	02392 392 555
Dexam	01730 811 811	[email protected]
DKB	01252 522 322	[email protected]
DRH	0207 249 0710	[email protected]
Dualit	01293 652 500	[email protected]
Eddingtons	01488 686 572	[email protected]
Gourmet Gadgetry	01322 901 025	[email protected]
GreenPan	01483 255 842
Grunwerg / Global	01142 756 700	[email protected]
Hahn	01438 740 257	[email protected]
Henckels	0845 262 1731	[email protected]
Horwoods - Stellar & Judge	0117 940 0000	[email protected]
International Cookware - Pyrex	01564 786 030
Joseph Joseph	0207 261 1800	[email protected]
Kenwood	0239 239 2333
Kitchen Craft / Masterclass	0121 604 6000	[email protected]
KitchenAid	0845 6011 287 0800 988 1266
Knife Wizard	01869 357 700	[email protected]
Kuhn Rikon / Colori	01902 458 410
Lavazza	01895 209 750 0800 599 9200	[email protected]
Le Creuset	0800 373 792	[email protected]
LSA	01932 789 721
Magimix	01483 528 044	[email protected]
Maxwell & Williams	0208 201 4888	[email protected]
Meyer - Prestige & Circulon	0151 482 8282	[email protected]
Microplane	01603 488 019	[email protected]
Nespresso	0800 442 442
RKW - Tower	0844 826 9361	[email protected]
Sage	0844 334 5110
Smart Fun Electricals	08444 069 098	[email protected]
T&G	01275 841 841	[email protected]
Taylors Eye Witness	01142 724 221	[email protected]
Rayware - Viners, Mason Cash, Typhoon, Kilner, Price & Kensington, Ravenhead	0151 486 1888	[email protected]
Vitamix	0800 5870 019	[email protected]