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Guarantee and Warranty Information

Guarantee and Warranty Information

Most products are covered by us for the first 28 days, so in the unlikely event that your item arrives damaged or develops a problem within this time then please get in touch with us to arrange a replacement or refund.

Product descriptions on our website usually include details of the full manufacturer guarantee on the product. If problem should arise with a product within this guarantee period, but outside of the times listed in the table below then please contact the manufacturer directly. 

Some products are covered by us for a longer period of time, see the table below for full details.

Supplier(s) Guarantee with us
Aerolatte, Black & Blum, Bodum, Cuisinart, Delonghi Scultura, Dexam, DKB, Dualit, Gourmet Gadgetry, Grunwerg, Global, Henckels, Jamie Oliver, Joseph Joseph, Judge, Kenwood, Smart Fun Electricals, Stellar, Tower 12 months
Knife Wizard 6 months
GreenPan 30 days
All others 28 days

Supplier/Manufacturer Contact Information

Supplier(s) Customer Service Number Customer Service Email
Aerolatte 0845 872 4954
Amazon
Amazon Fulfilled Orders
0800 279 7234
Arthur Price 01543 257 775 [email protected]
Bialetti 01202 619 500
Black & Blum 02076 330 022 [email protected]
Bodum 0845 401 7778 [email protected]
Brabantia 0845 602 4877
CafePod 0800 954 0717 [email protected]
Creative Tops / La Cafetiere 01536 207 710 [email protected]
Cuisinart 0370 240 6902 [email protected]
DeLonghi 02392 392 555
Dexam 01730 811 811 [email protected]
DKB 01252 522 322 [email protected]
DRH 0207 249 0710 [email protected]
Dualit 01293 652 500 [email protected]
Eddingtons 01488 686 572 [email protected]
Gourmet Gadgetry 01322 901 025 [email protected]
GreenPan 01483 255 842
Grunwerg / Global 01142 756 700 [email protected]
Hahn 01438 740 257 [email protected]
Henckels 0845 262 1731 [email protected]
Horwoods - Stellar & Judge 0117 940 0000 [email protected]
International Cookware - Pyrex 01564 786 030
Joseph Joseph 0207 261 1800 [email protected]
Kenwood 0239 239 2333
Kitchen Craft / Masterclass 0121 604 6000 [email protected]
KitchenAid 0845 6011 287
0800 988 1266
Knife Wizard 01869 357 700 [email protected]
Kuhn Rikon / Colori 01902 458 410
Lavazza 01895 209 750
0800 599 9200
[email protected]
Le Creuset 0800 373 792 [email protected]
LSA 01932 789 721
Magimix 01483 528 044 [email protected]
Maxwell & Williams 0208 201 4888 [email protected]
Meyer - Prestige & Circulon 0151 482 8282 [email protected]
Microplane 01603 488 019 [email protected]
Nespresso 0800 442 442
RKW - Tower 0844 826 9361 [email protected]
Sage 0844 334 5110
Smart Fun Electricals 08444 069 098 [email protected]
T&G 01275 841 841 [email protected]
Taylors Eye Witness 01142 724 221 [email protected]
Rayware - Viners, Mason Cash, Typhoon, Kilner, Price & Kensington, Ravenhead 0151 486 1888 [email protected]
Vitamix 0800 5870 019 [email protected]