Delivery Information
Important Information
- Our website remains operational and deliveries for online orders will be going ahead as normal. We are following all relevant advice to keep our staff and customers safe and our physical store is now closed.
- To protect customers and staff, both Royal Mail and DPD are now not requiring customers to sign their handheld units on delivery. Staff will knock the door and step back to allow you to retrieve your parcels. They will log the name and that the item has been received. For more details see the following links; Royal Mail | DPD
- Due to the potential for ongoing disruption throughout the postal/courier network, we have made the decision to suspend some delivery services including DPD AM, Specified Day and Pickup Shop deliveries.
- Our office and customer service team are now working from home to respond to all email enquiries. Unfortunately we are not able to answer telephone queries at this time, though you can leave a voicemail message for us. This may, at times, mean that our response times are a little slower than usual but we would ask that you bear with us during this transition whilst we are getting used to these changes. We would like to apologise for any inconvenience, but please rest assured that all customer enquiries will be dealt with.
- Please check the table below for our estimated delivery times, which will be updated regularly.
Free UK Delivery On Orders Over £50
UK Mainland Delivery
Please see the table below for services and costs for delivery to UK Mainland addresses. Delivery costs for UK Offshore, Ireland and mainland Europe addresses are further down the page.
Standard Delivery Options
| Below £50.00 | |
|---|---|
| Royal Mail Delivery Delivery Estimate: 2 - 7 working days. |
£3.50 |
| £50.00 & Over | |
| DPD Delivery Delivery Estimate: 1 - 5 working days. |
FREE |
| Knives & Bladed Products - Under £50 | |
| Age Verified Delivery | £4.99 |
| Knives & Bladed Products - Over £50 | |
| Age Verified Delivery | FREE |
Some Exclusions & Exceptions
Knives
Stoneware, Glass & Electricals
Special Order Products
Delivery Outside UK Mainland
Knives can only be delivered to UK addresses (via an Age Verified Delivery service).
Stoneware, glass and electrical items can only be delivered to UK addresses (including UK Offshore).
Please note that we are unable to deliver to any countries that are not listed under the tabs below.