Below £50.00
Royal Mail Delivery See Delivery Info page for estimated delivery times.	£3.50
DPD Ship 2 Shop See Delivery Info page for estimated delivery times.	£4.99
DPD Specified Date Delivery	£4.99
DPD AM Delivery Choose the 'Specified Date' option at checkout, select a date and tick the box for 'guaranteed morning delivery'. Not available Sat/Sun.	£7.99
DPD Weekend Delivery (Sat/Sun, select via Specified Date option)	£7.99
£50.00 & Over
DPD Delivery See Delivery Info page for estimated delivery times.	FREE
DPD Ship 2 Shop See Delivery Info page for estimated delivery times.	FREE
DPD Specified Date Delivery	FREE
DPD AM Delivery Choose the 'Specified Date' option at checkout, select a date and tick the box for 'guaranteed morning delivery'. Not available Sat/Sun.	£4.99
DPD Weekend Delivery (Sat/Sun, select via Specified Date option)	£4.99

Please note: Stoneware, glass and electrical items can only be delivered to UK addresses (including UK Offshore).

For more information, and details of delivery options outside of the UK Mainland (including UK offshore), please view our Delivery Info page.

Important Information

We remain open and deliveries for online orders will be going ahead as normal. We are following all relevant advice to keep our staff and customers safe.
Please check our Delivery Info page for our estimated delivery times, which will be updated regularly.

Returns

Standard Returns Policy

UK Mainland customers who are not delighted with their purchases (wrong size or colour, not what was expected or just change of mind) may return their products within 28 days and request a no-quibble refund. Any purchases that have been used or are not in a resaleable condition, or are not returned including original packaging will not be refunded.

Upon receipt of the purchases we will give you a full refund of the amount paid or an exchange credit as required. Please allow up to 7 working days from us receiving the item for the refund to appear into your account.

The costs of returning unwanted purchases to us shall be borne by you.

Please return unwanted purchases to the address below including a note of your order number and the reasons for return.

Alternatively we can provide a link for you to create a returns label. If you choose this option then a cost of £3.50 will be deducted from your refund. Please call 0800 371 355 or e-mail [email protected] if you wish to use the returns service. Please note that there are some limits on size, weight and value. However, for larger or more valuable items, a collection via our courier at a charge of £10.00 can be arranged. This service operates within working hours on week days from any UK mainland address.

Harts Of Stur Returns
Station Road
Sturminster Newton
Dorset
DT10 1BD

For T&G and Eddingtons trolleys, returns are charged at £75.00. This is to cover the cost of palletised collection, rather than parcel delivery. It is therefore always worth double checking your size/design requirements before you order. This levy does not apply to either the Catskill trolleys, or faulty/damaged trolleys.

If items arrive faulty or damaged, please contact us as soon as possible via [email protected] and do not return the items to us unless/until instructed to do so. We will request an image or video of faulty items and and may require the item(s) to be returned to us, so please do not discard any faulty or damaged items unless our team confirms that they do not need to be returned.

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