Your delivery when and where you want it!

FREE DELIVERY TO MAINLAND UK on all orders valued at £50 and over by DPD Courier on weekdays during normal working hours. £4.99 charge for all orders below £50 in value (delivery by DPD Courier) £2 charge for all orders below £25 in value (delivery by Royal Mail 3-7 working days). Excludes kitchen trolleys for delivery to Scottish Highlands.

You will be notified by DPD on the morning of delivery with a one hour delivery window. You can also choose a preferred delivery day, up two weeks in advance, via our integrated check-out (Saturday, Sunday & AM deliveries charge extra). Alternatively you can choose to have your parcel delivered to your nearest DPD Click & Collect Pick-Up Point.

If you are normally at work during the daytime, it is advisable to either have your order sent to your place of work or to a neighbour or friend who can sign the receipt for you. Alternatively, during the checkout process, advise us of a safe place where your order can be left.

We pride ourselves on our rapid service and aim to have your order picked, packed and delivered within 1 - 2 working days via DPD Courier for orders placed on a weekday before midday, or 3-7 working days via Royal Mail. We will inform you if there may be a delay. Please inform us if this level of service is not upheld. Confirmation of receipt and acknowledgement of your order will be sent to you by email. Please note for orders being delivered to a different delivery address than the card holder’s registered address, there may be a 24 hour delay for further security checks.

Unfortunately we are unable to deliver electrical goods, stoneware (such as china and porcelain) or glass items outside of the UK.

UK Mainland customers who are not delighted with their purchases for any reason whatsoever may return their products within 28 days and request a full no-quibble refund. (In accordance with the terms below)
Upon receipt of the purchases we will give you a full refund of the amount paid or an exchange credit as required.

Any purchases that have been used or are not in a resaleable condition, or are not returned including original packaging will not be refunded.

The costs of returning unwanted purchases to us shall be borne by you.

Please return unwanted purchases to the address below including a note of your order number and the reasons for return. Alternatively the parcel can be returned through the Collect+ network, at a charge of £3.50. Please phone and we can email a returns label. The parcel must be under 10kg, valued at under £150, and can be dropped off at any one of over 5500 collection points across the UK, at a time to suit you. For larger or more valuable items, a collection via our courier at a charge of £10.00 can be arranged. This service operates within working hours on week days from any UK mainland address. Please call 0800 371 355 or e-mail sales@hartsofstur.com if you wish to use the Collect+ returns service or book a collection.

Harts Of Stur Returns
Station Road
Sturminster Newton
Dorset
DT10 1BD