Independent, Family Business
We are an independent, family business who have been trading now for over 100 years. Our current Managing Director, Graham Hart, is the great grandson of Walter Hart, who originally set up as a blacksmith on the very site in Sturminster Newton that our store still occupies today. Our heritage as a family business is important to us and is a constant drive for us to improve even further.
Safe & Secure
When you buy online, you want to know that you're buying from a trusted seller. Our entire website is fully secure, ensuring that your personal information is kept safe when you buy from us. You can tell this from the padlock showing in the URL bar of your browser.
We work hard to make shopping with us as easy as possible for our customers. That's why we have multiple options for payment. We accept all major credit cards (including American Express through Paypal). You can also checkout with Paypal, or with Apple Pay.
0% Interest Free Finance
If you're purchasing items worth over £200, you also have the option to spread the cost by paying on finance, with interest free options available. Click here to find out more.
Free, Fast Delivery
We're working hard to get all parcels dispatched as soon as possible. We offer free delivery to UK mainland addresses on all orders over £50. You can find more details on our delivery information page.
We try to reduce our environmental impact wherever possible. We reuse cardboard boxes where we are able to do so, and our packing filler is an eco-friendly, biodegradable 'green-fill'. This can be reused, composted, or dissolved down the sink - how many retailers can say that?
We take great care when packing all parcels to ensure that they reach you in perfect condition. With the exception of a few items which are shipped direct from the manufacturer, all products ordered direct from our website are dispatched from our warehouse on-site. We don't employ any third party fulfillment services, meaning we can maintain our quality control levels to the highest standards.
Award Winning Customer Service
We are extremely proud of our award winning customer service, with staff who go above and beyond for our customers. The high number of extremely positive reviews that we have as a business are a testament to this and our customers continue to rate us incredibly highly for our service. You can read our most recent reviews here.
We have a favourable, easy, and no quibble returns policy, which can be found here. We're more than happy to help in the event of any issues with products; either items that are damaged or faulty, or are simply unwanted. Just give us a call or send an email and our friendly team will be on hand to assist.
Competitive Prices & Price Match
We endeavour to ensure that our prices are competitive and fair. In the event that you do find a price cheaper elsewhere, we operate a price match where if we can match it, we will. Click here to complete our price match form.